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Azaelneo
05-09-2019, 08:26 PM
hi guys, sorry for my bad english. I have a c308 that had some sporadic error with hardisk. technical assistance has replaced the HD and updated the firmware and now the error c-d010 always remains and they asked me 1000 € to change the motherboard. do you have any cheaper solutions? thank you!

arahael
05-09-2019, 09:00 PM
Ssd,HDD,? 3 firmware sata solutions? Try disable HDD under service mode and check

darry1322
05-09-2019, 09:00 PM
The first thing to try is to go into Administrator made and format the HDD.

tech51
05-09-2019, 10:05 PM
There is recovery firmware that can be used to recover a main board. I would ask your tech guy if that’s been done.

Also ask if sata firmware V4 is loaded.

If all this has been done and it still codes, then I’m afraid a board is your only option.

Azaelneo
05-09-2019, 10:26 PM
the hard drive is a traditional type. my technician don't know what firmware he installed. I'm a pc technician and I tried to insert a disc and format it from the technical menu. after the physical formatting the error appears. if I unplug the disk it works regularly but without many features!

Woxner
05-10-2019, 12:53 AM
do the logical not the physical format. cd010 means the hdd is not formatted. i had this same problem on an 808. had to replace main pwb in the end. if the main pwb is bad it wont formatt hdd. but try logical its takes 10 min or so.

Azaelneo
05-10-2019, 01:20 AM
I tried the logical, the error does not appear but the disk is not detected after restart.

Bix
05-10-2019, 08:46 AM
After logical formatting, the HDD is disabled. You have to enable it in the service.

Azaelneo
05-10-2019, 09:16 AM
how I find the menu of attivation?

Bix
05-10-2019, 09:26 AM
System 2 > HDD > Installed.

Sometimes it takes 15-20 seconds before Installed becomes selected.


But if the HDD has been disabled, chances are you have made a Clear All. Are you sure you have logically formatted it?


I advise you to call a technician. :)

copier addict
05-10-2019, 01:12 PM
After logical formatting, the HDD is disabled. You have to enable it in the service.

The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

Azaelneo
05-10-2019, 01:24 PM
After activation, the copier is slow and freezes

Bix
05-10-2019, 02:06 PM
The HDD is not disabled after doing a logical format!!! The movie data is required, that's all.

You're right, in fact I corrected myself in the next post. :)


However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


Hang up and see what happens. If it continues to give problems, a technician is required.

Azaelneo
05-10-2019, 02:22 PM
the technician wants to replace the motherboard for € 1000 :(

tulintron
05-10-2019, 02:47 PM
the technician wants to replace the motherboard for € 1000 :(First of all, try:

Physical Formation;
Logical Formatation;
Installing firmware movie data;
Check if the HD is enabled, as was said by friends in previous posts.


Good Luck!

Synthohol
05-10-2019, 02:58 PM
That machine has a 3 year bumper to bumper warranty with konica. Maybe pay for labor but the board should be free.
Are you using an authorized KM dealer? If not that's your problem.

Azaelneo
05-10-2019, 03:32 PM
the seller is authorized the warranty was only for one year

tsbservice
05-10-2019, 06:24 PM
You eventually will need new MFP board, but in the meantime may search here for user acusso1234
I believe he is from Italy. Contact him, he may advice.

Alla fine avrai bisogno di una nuova scheda MFP, ma nel frattempo puoi cercare qui l'utente [B] acusso1234 [/ B]
Credo che sia italiano. Contattalo, può consigliarti

copier addict
05-10-2019, 08:43 PM
You're right, in fact I corrected myself in the next post. :)


However, if the printer is slow or frozen, you try to turn it off for 10 seconds and unplug it.


Hang up and see what happens. If it continues to give problems, a technician is required.

Sorry Bix, I missed the correction.

copier addict
05-10-2019, 08:52 PM
If you know how to run the "Self Diagnosis" I would try that.
If you don't know how to run it, get your tech to do it.

It will test boards and systems and give you an error report

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