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rrrohan
05-13-2019, 01:42 AM
Trying to print the following page
https://thewest.com.au/politics/budget/wa-budget-treasurer-ben-wyatt-defends-further-household-bill-hikes-as-lowest-in-decade-ng-b881194250z?utm_source=emarsys&utm_medium=email&utm_campaign=PM+Daily+News+09.05.19

On a C308 using latest PCL driver, also tried PS

Get this error
42572

Tried on customer copier and PC and also in our workshop on a new C308 being runup.

Only printing from Edge as "Clutter Free Printing" which strips out a lot of the ads when printing as this page on chrome would print 4 pages, but in Edge on Clutter Free its only 2 pages and almost no ads.

Works fine on 4 series.

Copier doesnt have any authentication/codes enabled so my only thought was to just install a C364 series driver

bsm2
05-13-2019, 02:08 AM
What happens if you print from IE?

Will it display a preview?

rrrohan
05-13-2019, 02:13 AM
Chrome/IE/Firefox all print document fine.

Its just Edge that wont and thats only a problem due to the Clutter Free printing option being a favorite feature of Edge to the customer.

The work around i guess would be to find a plugin for Chrome/Firefox that can replicate the Clutter Free feature that Edge has

Also I just noticed in workshop that if i select the C308 in Edge and it displays that error (see previous screenshot) from that point on any printer I select also has that error and cant print even non Konica Minolta devices

i should also add that it seems isolated to that News site. if i select Google and print its fine42573

bsm2
05-13-2019, 03:25 AM
Could just need a update from MS or you could try another driver to seeing if a driver issue
Most likely a MS edge issue

Synthohol
05-13-2019, 03:48 AM
M$ already knows edge is flaky.
have a read...

Support Update - Microsoft Edge PDF Printing Issue (https://www.soltechit.co.uk/support-update-microsoft-edge-pdf-printing-issue)

rrrohan
05-13-2019, 04:05 AM
M$ already knows edge is flaky.
have a read...

Support Update - Microsoft Edge PDF Printing Issue (https://www.soltechit.co.uk/support-update-microsoft-edge-pdf-printing-issue)

thanks, just tried it but it didnt help.

think im just going to install a adblocker for customer

thanks for ideas though, ive always hate Edge its a constant source of issues

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