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copyman
07-31-2019, 06:19 PM
C224e just delivered from wholesaler. Has a message "staple cannot be used" but has no finisher. It does look like a FS-533 inner finisher was removed.

Anyway to get rid of that message? As a last resort I have a FS-534 I can attached to see if message goes away.

Thanks in advance

tsbservice
07-31-2019, 06:29 PM
I would check in service mode that this option serial number is cleared. Also may try trouble isolating finisher maybe.

copyman
07-31-2019, 08:00 PM
Fixed. Nothing worked so ended up connecting FS-534 and updating FW. All good now:)

tsbservice
08-01-2019, 10:19 AM
Good for you.
Out of curiosity I would try at first FW update without finisher, just in case when there isn't finisher available.

REGSIS
08-02-2019, 03:41 PM
Fixed. Nothing worked so ended up connecting FS-534 and updating FW. All good now:)

Look in instalation manual, there's a sensor which is mounted on exit unit before mounting a relay unit.
Maybe it was left on main body when finisher is removed.

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