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Gabriel
08-20-2019, 08:41 PM
I got a service call to do scanning setup on Konica minolta BIzhub C353
Everything is working, copy quality is fine printing is OK. but..
Trying to get into the copier's webpage . It is blank !!!

I'm using a computer with admin rights plus it is printing from and there is no other MFP in the network,
also is doing the same with my service laptop connected to the copier ( No trough the network )
This is what I did:

reinstalled drivers (Konica minolta)
Pinging response is fast (from my laptop an customer PC)
My gateway and subnet mask match the copier settings
firewall settings works installing other copiers
Connected my laptop at the LAN port that are using for the copier and works fine.
Pinging other computers works fine

Not sure if it is a firmware, hardware or windows update issue

Any help is welcome

tsbservice
08-20-2019, 08:46 PM
I would try different web browser, next will be FW update.

junior
08-20-2019, 09:05 PM
Just worked with a C451, Firefox was the only browser that would still work with it.

copier tech
08-20-2019, 09:29 PM
I got a service call to do scanning setup on Konica minolta BIzhub C353
Everything is working, copy quality is fine printing is OK. but..
Trying to get into the copier's webpage . It is blank !!!

I'm using a computer with admin rights plus it is printing from and there is no other MFP in the network,
also is doing the same with my service laptop connected to the copier ( No trough the network )
This is what I did:

reinstalled drivers (Konica minolta)
Pinging response is fast (from my laptop an customer PC)
My gateway and subnet mask match the copier settings
firewall settings works installing other copiers
Connected my laptop at the LAN port that are using for the copier and works fine.
Pinging other computers works fine

Not sure if it is a firmware, hardware or windows update issue

Any help is welcome

I went through this years ago I tired Chrome & it worked ok dint like IE.

There was a fw update for this but I didnt have a CF card so customer was happy to use Chrome.

Such an old model now you can set up scanning from the device so dont actually need to use PageScope.

srvctec
08-20-2019, 10:24 PM
I had the same thing happen a few years ago and couldn't get it to work with any browser or F/W. Told the customer it's just too old.

Hansoon
08-21-2019, 07:09 AM
It works here with Firefox and sometimes it needs Chrome.

Hans

EarthKmTech
08-22-2019, 11:50 PM
I have one at home and on the rare occasion I need to access it I have to start up my windows xp virtual machine and use the ancient version of IE that came with it. No other browser works with it for me.

Gabriel
08-23-2019, 07:13 PM
Thank you all!!!

I got an schedule for Monday 'll let you know

emujo2
08-23-2019, 09:15 PM
Try IE in compatability mode..E

Synthohol
08-24-2019, 12:08 AM
just to throw my hat in, Firefox has never let me down. ever.
internet exploder is dead to me.

rrrohan
08-26-2019, 05:29 AM
I went through this years ago I tired Chrome & it worked ok dint like IE.

There was a fw update for this but I didnt have a CF card so customer was happy to use Chrome.

Such an old model now you can set up scanning from the device so dont actually need to use PageScope.

I just use ISW on old machines. lost my CF card years ago lol

Gabriel
09-19-2019, 09:14 PM
Update

the service call that start this thread was cancelled but today I got a new service call from another customer to update his list of users.
and it was a Bizhub C353 again, same problem web monitor was blank but this time a Had with me an old laptop loaded with windows XP.
I connected it to the copier typed IP address and voila! it works.

Not sure but I think this web monitor isn't compatible anymore with new browsers but still working with older ones.

Synthohol
09-19-2019, 09:55 PM
firefox wins every time.
every time.

Gabriel
09-25-2019, 09:49 PM
Next time I will try it (Firefox)
Thank you for sharing

Phil B.
09-25-2019, 10:19 PM
firefox wins every time.
every time.

it's ALL I use now...

and DuckDuckGo to do searchs

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