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Bix
09-06-2019, 11:29 AM
Hi, I have a bizhub C364 with around 100k.


Today I received a jam call from tray 1. I said simple: since the machine was stopped 1 month, probably damp or badly positioned paper.


Unfortunately it is not so. The most common codes are: 11-01 and 11-02. The printer has no problem printing from the second tray or from the bypass.


I replaced the rollers but without success. I cleaned the register sensor (PS1) and the others as well. From the sensor check I find no anomalies.


Regarding the jam: from tray 1 it can print the first sheet and then returns 11-01. Often there is no jammed sheet while sometimes it is just after the register.
Sometimes it was able to print even 2-3 extra sheets before detecting a jam.


Some idea? It had no problem before the holidays.

Bix
09-06-2019, 11:39 AM
ah of course I removed the tray. No paper behind

copyman
09-06-2019, 12:43 PM
Did you change or clean the one ways making sure to scuff up shaft where one ways make contact with shaft? Did you replace the paper feed clutch?

Bix
09-14-2019, 06:22 PM
Clutch is the problem
Solved thx

tsbservice
09-14-2019, 06:54 PM
Always likes for feedbacks ;)
Good job Bix.

blazebusiness
10-30-2021, 04:46 PM
Clutch is the problem
Solved thx

was that clutch part # Konica Minolta A02EM20200 ?

copyman
10-30-2021, 07:48 PM
was that clutch part # Konica Minolta A02EM20200 ?

Yes that is correct part # for tray 1 PF clutch. Tray 2 also uses that clutch plus a 2nd clutch, A02EM20000.

Just a side note, it's very rare I had to replace those clutches. Paper feed issues are usually resolved with new rollers , cleaning the one way's and scuffing up the shaft as mentioned in a prior post.

Toxic
10-30-2021, 08:42 PM
Yes, it is rare problem but i have it few times but always on high volume machines, over 500k

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