View Full Version : C3850fs
mrfuser
09-11-2019, 11:45 PM
Why can’t the machine auto select legal size from print driver? I have two drawers and we can copy into legal and auto select is all set in settings.
if we have a legal document and hit print it prints on letter size even if we switch paper sizes in drawers!
Any ideas?
mrfuser
09-12-2019, 05:31 PM
No one? Surely someone knows.
Synthohol
09-12-2019, 06:06 PM
Is the 2nd tray added to the driver?
mrfuser
09-12-2019, 06:21 PM
Yes it is. We have removed and reinstalled driver. Rebooted everything. Tried different versions of drivers and it still refuses to print legal.
rrrohan
09-13-2019, 04:24 AM
what do you mean by refuse?
it must give you a reason why it cant do it
mrfuser
09-13-2019, 04:49 AM
No errors it just prints on letter no matter what. Even if we take letter out and leave only legal it stops and says paper out and makes you put letter back in to print. We can choose legal from the driver, installed 4 different drivers, checked all paper tray settings and all correct at machine and in driver. Machine right next to it is exact same and prints perfectly fine on legal and even mixed sizes.
Baffled
rrrohan
09-13-2019, 05:18 AM
its not a PDF is it? Ive had Adobe Reader overwrite driver settings in the past
mrfuser
09-13-2019, 05:25 AM
Pdf, word, any doc. Same result
tsbservice
09-13-2019, 05:50 AM
Interesting.
You always can try to clear all data. There is a tool to compare soft switch settings, you can use it to check between a good one and odd one just in case of some weird setting.
rrrohan
09-13-2019, 06:43 AM
There is a tool to compare soft switch settings
What tool is that, I have always just printed the management list to compare
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