xeclectron
10-29-2019, 10:29 AM
Good morning all, I've written an email to the Konica Helpdesk this morning, but just wanted to post it here too in case anyone could shed some light on to it?
Many thanks in advance for your help :D
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Good morning,
I’m looking for some assistance with a bizhub C308 if possible.
Customer logged a call yesterday saying the paper trays are showing ‘???’ instead of a proper paper size. On arrival I discovered it was BOTH trays with this exact error. When A4 paper is in the cassette, it will not recognise the paper at all and just shows the question marks. When it’s changed to A4R, the machine will recognise the size, then it will lift the paper but still shows the cassette as empty.
I’ve had similar issues in the past on the older 4 range of machines, but I’ve never experienced it on the newer range, or seen it happen on both paper trays at the same time.
On site yesterday I upgraded firmware to G00-X4, inspected the cassettes for cracks, and then inspected all wiring for breakages at the back; whilst there I removed and cleaned the sensors of the sizing units , and swapped them over just to see if I could get any changes to the fault but unfortunately nothing has changed the fault.
If you have any ideas on how to fault-find further that would be great.
Many thanks in advance for your help :D
--------------------------------------------
Good morning,
I’m looking for some assistance with a bizhub C308 if possible.
Customer logged a call yesterday saying the paper trays are showing ‘???’ instead of a proper paper size. On arrival I discovered it was BOTH trays with this exact error. When A4 paper is in the cassette, it will not recognise the paper at all and just shows the question marks. When it’s changed to A4R, the machine will recognise the size, then it will lift the paper but still shows the cassette as empty.
I’ve had similar issues in the past on the older 4 range of machines, but I’ve never experienced it on the newer range, or seen it happen on both paper trays at the same time.
On site yesterday I upgraded firmware to G00-X4, inspected the cassettes for cracks, and then inspected all wiring for breakages at the back; whilst there I removed and cleaned the sensors of the sizing units , and swapped them over just to see if I could get any changes to the fault but unfortunately nothing has changed the fault.
If you have any ideas on how to fault-find further that would be great.