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Giperzvuk
11-17-2019, 08:25 AM
Good day, dear experts ...
I had the following trouble. During the update, at first glance, everything went smoothly, but was confused by the inscription in front of the SSD item updating N.G. 999999

At the same time, after updating the firmware, it started, as usual, but issued an error: C-D3A0


How it happened and now I don’t know what to do with it, we never changed the boards, before that everything worked fine, we just decided to update our "granny".
(My father-in-law says correctly - if it works, don’t touch it)


Since this is a mistake in comparing the counters, I decided to compare the physical and electronic readings, I don’t know how it was before, but the mechanical one shows 761 sheets less than the electronic one on the main screen ...


What to do with it now? :confused:

Oh, yes, in a fit of indignation, I still formatted the hard drive and now the machine asks for movie files, if anyone has a share on 224-454 please share a beer with me! :p

From Russia with love :rolleyes:

tsbservice
11-17-2019, 09:23 AM
You've got very unlucky if you really didn't try to swap boards.

Error indicates counter error.
The total counter values provided by the MFP board and the SSD board are different.
Was the MFP board replaced from another machine?
If yes, reinstall the original board.
Test machine to see if the counter comes back.
If code persists, replace the MFP board (MFPB).
If the codes continue when installing a used MFPB or refurb board, the SSD and MFPB will need to be replaced as a set.
There may be corrupted data (counter or otherwise) being passed form the SSD to the MFPB.

You may have or not have some luck using reset tool, though.

Giperzvuk
11-17-2019, 09:30 AM
You've got very unlucky if you really didn't try to swap boards.

Error indicates counter error.
The total counter values provided by the MFP board and the SSD board are different.
Was the MFP board replaced from another machine?
If yes, reinstall the original board.
Test machine to see if the counter comes back.
If code persists, replace the MFP board (MFPB).
If the codes continue when installing a used MFPB or refurb board, the SSD and MFPB will need to be replaced as a set.
There may be corrupted data (counter or otherwise) being passed form the SSD to the MFPB.

You may have or not have some luck using reset tool, though.

The fact is that I am the only user of the machine, since its installation, and these boards have never changed...
The main question is how to align these counters now?

Giperzvuk
11-17-2019, 09:35 AM
I of course admit that the dealer at installation changed boards (it is Russia, everything is possible here) but passed more than 5 years, to prove nothing, it is necessary to solve only a problem most...

copier tech
11-17-2019, 10:43 AM
You can ignore the movie animation error for now, we can come to that later.

In CE mode you can copy the SSD to the HDD, try this & reboot.

Also in CE mode set the HDD uninstalled & reboot do you still get the error.

tsbservice
11-17-2019, 11:36 AM
You can ignore the movie animation error for now, we can come to that later.

In CE mode you can copy the SSD to the HDD, try this & reboot.

Also in CE mode set the HDD uninstalled & reboot do you still get the error.


Hmm, those're good sugsestions but as counters are stored and backed up onto MFPB and SSD I'm afraid HDD tricks in this case won't help.
I admit I may be wrong and machine can be restored to working state without replacing expensive boards.

Giperzvuk
11-18-2019, 04:49 AM
You can ignore the movie animation error for now, we can come to that later.

In CE mode you can copy the SSD to the HDD, try this & reboot.

Also in CE mode set the HDD uninstalled & reboot do you still get the error.



The most interesting thing is that this is how I lost the movie files ...


When I could not isolate the error when turning it on with the yellow button, I thought that I should try to copy the SSD to the HDD, the process reached 50% and wrote to me - NG


After that, the movie files disappeared, the error did not go away ...


I tried to do it again, the process reached 100% but after rebooting the problem did not solve it ...
Disabling HDD also does not help, as before D3A0


I just won’t know what happened and how to fix it.
Well then for the misfortune ...

Once again, I will try to describe the entire procedure as detailed as possible, maybe I'm missing something?


1. There was a fully working device.
2. The firmware was downloaded from of. site conics.
3. A flash drive was prepared according to the Service Manual.
4. The firmware file was extracted to the root of the flash drive.
5. The USB service port is open and a USB flash drive is inserted.
6. When flashing, nothing moved, I just made sure that the type of machine was set correctly (for c454e this is 3/0 - it was).
7. Starting the update, everything went successfully except for the SSD item, it was written loading NG 999999 (or something like that).
8. Reboot, the machine starts in normal mode and error D3A0 appears on the standard screen for copying and printing.
9. An attempt to isolate the error through the yellow button when the device is turned on is unsuccessful.
10. Attempting to copy an SSD to HDD - an error occurred while copying. (Movie files deleted)
11. Initialization - clearing all data. Successfully, but the error remained.
12. Another firmware attempt is the same.
13. A repeated attempt to isolate the error through the yellow button when the device is turned on is unsuccessful.
14. The second attempt to copy the SSD to the HDD — an error while copying — is now successful, but the error still exists.
15. Disabling HDD - there is still an error ...

allan
11-18-2019, 05:55 AM
Try an older version of firmware?
SSD seems to be central to this.

rrrohan
11-18-2019, 06:49 AM
has the SSD firmware already been updated to V6.05

Giperzvuk
11-18-2019, 07:43 AM
Try an older version of firmware?
SSD seems to be central to this.

Alas, I'm not an engineer and I don't have access to previous firmware versions...

Giperzvuk
11-18-2019, 07:44 AM
has the SSD firmware already been updated to V6.05

Most likely not, the device was bought at the end of 2013 and since that day has never been updated in any way or anywhere...

Giperzvuk
11-18-2019, 12:18 PM
Arrived engineer, has drawn firmware: A5C10Y0-0100-G20-M1
At the same time, the OCR libraries did not get up, but I never used recognition, so the most important thing is that now everything prints...


And if anyone has movie to this version (along with the module finisher-stapler and bookletmaker), I would be very grateful :)

Bix
11-18-2019, 04:06 PM
Hi, with a small contribution to the forum, you could get what you request.

Giperzvuk
11-18-2019, 04:11 PM
Hi, with a small contribution to the forum, you could get what you request.

What i must to do?

tsbservice
11-18-2019, 04:18 PM
https://www.copytechnet.com/forums/vbdonate.php?do=donate

Synthohol
11-18-2019, 06:34 PM
.........tumbleweeds roll by......

Phil B.
11-18-2019, 06:39 PM
Alas, I'm not an engineer and I don't have access to previous firmware versions...

then may I suggest you get a trained tech in there... Clearly this is above your pay grade!


"If being a Copier Repair Tech is soooooo easy the whole world would be one.!"

Giperzvuk
11-19-2019, 04:47 AM
then may I suggest you get a trained tech in there... Clearly this is above your pay grade!


"If being a Copier Repair Tech is soooooo easy the whole world would be one.!"

I am not saying that it is easy, it is difficult for most users in general, and even more difficult for ordinary people.


I do not consider myself a super expert in printing technology, but I do it myself:
1. Changed the transfer tape separately from the entire block
2. Sorted through the development unit, changed the magnetic shaft and sifted the developer from the garbage through women's tights
(color development differs from black only in price, chip and some mixed toner in them)
3. I cleaned the cleaning squeegee and changed the drums.
(not to mention the fact that black drums differ from color ones only in chip and price)
4. Separately changed the lamp and thermal film on the fusing unit.
5. I know how much the developer needs to add to the 612/615/616/622 toner of each color in order to get 512 / 321.


Everything that concerns 80% of ordinary servicing of the mechanical part of this machine, I know better than 80% of its users, I am 80% sure of this :)
Yes, in the software part I am not strong, but this is part of the problem of closed information about it.
Do you know what is the average retail price for a print in Russia? 8 rubles for A4 - 4 + 0. This is $ 0.12 per sheet, for the end customer. And this is not even the lowest price!
This price is not for offset circulation, but from 10-50 sheets!


In the conditions of such a market and competition, in almost every print shop and printing house there is a person who is not an engineer, who does not have the appropriate education, but who is able to sort out the fuser or drum with his eyes closed.
We would be happy to use the services of service companies, but then we will not have customers.


I highly appreciate the work of specialists, and I respect them very much for their knowledge, it really costs a lot. It's just, as one Russian proverb says: we are not like that - life is like that.

Giperzvuk
11-19-2019, 04:52 AM
https://www.copytechnet.com/forums/vbdonate.php?do=donate

I will definitely do it in the next week.


In any case, I need movie files so that employees can deal with jams on their own, and not call me for every reason ...

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