laserman06
10-23-2008, 11:11 PM
I have a C500 that is giving J3102 jams only when running duplex, stapled jobs. :confused:
If I run single stapled=no problem.
If I run duplex, non stapled= no problem
If I run single non stapled= no problem
If I run duplex, stapled+ intermittent J3102.
The paper stops at the same place every time. Approximately 3 inches out of the fixing unit. (both sides printed).
Steps taken:
New fixing unit torque limiter.
Cleaned one way bearing clutches
Swapped out fixing unit with one from a working machine.
Cleaned registration roller.
Machine has 2.5 million prints.
Going to replace registration roller. Do not think that it will help, but can't hurt.
Any suggestions will help. Customer is running their end of quarter reports. Approximately 30k a day on each of their C500, for 6 weeks. Time is of the essence.
Thanks in advance,
Rob
If I run single stapled=no problem.
If I run duplex, non stapled= no problem
If I run single non stapled= no problem
If I run duplex, stapled+ intermittent J3102.
The paper stops at the same place every time. Approximately 3 inches out of the fixing unit. (both sides printed).
Steps taken:
New fixing unit torque limiter.
Cleaned one way bearing clutches
Swapped out fixing unit with one from a working machine.
Cleaned registration roller.
Machine has 2.5 million prints.
Going to replace registration roller. Do not think that it will help, but can't hurt.
Any suggestions will help. Customer is running their end of quarter reports. Approximately 30k a day on each of their C500, for 6 weeks. Time is of the essence.
Thanks in advance,
Rob