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servisource
01-02-2020, 03:41 AM
Have customer that receives emails attachments (mortgage documents) letter and legal size paper from corporate office.
Documents are not always scanned correctly from corporate resulting in odd paper sizes.
When attachment is printed, the Bizhub C364e stops usually in middle and says no matching paper size please insert in bypass.

Firmware up to date, tried PS driver and checked and unchecked every box I could find in acrobat reader and in copier admin.
Acrobat reader is up to date, have to leave check in choose paper source by PDF page size cause they need both size paper letter and legal to print.
Their old Brother MFP prints on letter size when this happens – no issues……

Has anyone seen this before and knows if the Bizhub’s can force a print job when this happens?
I'm stumped.

Thanks in advance
Bob

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