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Ong CZ
01-09-2020, 04:58 AM
Hi Guys,

I have some issue when going to enlarge the image for copy. It shows the ratio like in the attachment.
Instead of shows A4,A3 or B5...

Any idea,guys?

Thanks.

https://mail.google.com/mail/u/0?ui=2&ik=cac0620fab&attid=0.1&permmsgid=msg-a:r-3116105888739306390&th=16f884ef9f9a793f&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ9u7Hwp3nod-cKQlSn1n_4s_n5JPP7m0nj5mtfgOul1qL6Hi4kL5iWCuyxDwPz RKphjXq1ti9YkiC0HuQ1WVFOf9exQUmTZuqFuMgRb_NF7UmAAK JNNHGfKhVI&disp=emb&realattid=ii_k565vow40

Phil B.
01-09-2020, 05:13 AM
Hi Guys, I have some issue when going to enlarge the image for copy. It shows the ratio like in the attachment. Instead of shows A4,A3 or B5... Any idea,guys? Thanks. https://mail.google.com/mail/u/0?ui=2&ik=cac0620fab&attid=0.1&permmsgid=msg-a:r-3116105888739306390&th=16f884ef9f9a793f&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ9u7Hwp3nod-cKQlSn1n_4s_n5JPP7m0nj5mtfgOul1qL6Hi4kL5iWCuyxDwPz RKphjXq1ti9YkiC0HuQ1WVFOf9exQUmTZuqFuMgRb_NF7UmAAK JNNHGfKhVI&disp=emb&realattid=ii_k565vow40

cannot open it

shows Ax Bx do you want inch format?

are you a tech with service manual?

Ong CZ
01-09-2020, 05:20 AM
Hi Phil,

Normal when inside copy mode..press on zoom/ratio to enlarge the image..normally will shows in A4-.A3 or B5-A4 for example..but mine here show different size,such as 11x17->8 1/2x11 ...

Yes, im a tech but dont have service manual.

Thanks.

Phil B.
01-09-2020, 05:24 AM
Hi Phil,

Normal when inside copy mode..press on zoom/ratio to enlarge the image..normally will shows in A4-.A3 or B5-A4 for example..but mine here show different size,such as 11x17->8 1/2x11 ...

Yes, im a tech but dont have service manual.

Thanks.

change unit of measure

is this 2nd hand unit?

Ong CZ
01-09-2020, 05:29 AM
Hi Phil,

Nope. Its new machine and already used since 2016.

May i know how to change it..i did change the measure from inch(Fraction) to mm(Numeric Value) in utility/system settings/measurement unit settings

But nothing change.

Thanks.

tsbservice
01-09-2020, 06:17 AM
Did you do some sort of initialization or clear all data? Looks like wrong region settings.

Ong CZ
01-09-2020, 06:28 AM
Hi tsbservice,

I just replaced new mfp board due to the machine prompt key in serial number and tpm chip error.

Thanks.

tsbservice
01-09-2020, 07:46 AM
What machine model? Did you follow the book for MFPB replacement?
DO WE NEED TO PULL ANSWERS FROM YOUR MOUTH ?!?

I feel now more like Phil B aka The Dentist :eek:

Ong CZ
01-09-2020, 07:57 AM
Hi tsbservice,

KM-C554e..yes i did follow all the steps from the replacement manual.

Ong CZ
01-10-2020, 02:03 AM
Hi Guys,

Its fixed.Just change the setting in(svc mode->System 1 -> Marketing Area -> US change to others2).

Phil B.
01-10-2020, 02:27 AM
What machine model? Did you follow the book for MFPB replacement?
DO WE NEED TO PULL ANSWERS FROM YOUR MOUTH ?!?

I feel now more like Phil B aka The Dentist :eek:


:D:D:D:D;):cool:

Phil B.
01-10-2020, 02:31 AM
Hi Guys,

Its fixed.Just change the setting in(svc mode->System 1 -> Marketing Area -> US change to others2).

FYI mm vs inch is most times Regional/Market/Timezone across ALL brands

glad you got it fixed.

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