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Brett GS
02-11-2020, 05:37 PM
Hi all
Sitting with an issue with a C364e.
The machine does not see/pickup the finisher (fs534).
I have changed the fs board,power supply and printer control board. The harness tests fine (continuity) from end to end. The fs gets the correct voltages.
I have upgrade firmware but finisher doesnt appear when loading firmware. Not isolated in service mode.
The ru hasnt got a board so doubt thats causing the issue.
All pins are straight.
Any advise?

tsbservice
02-11-2020, 06:47 PM
Maybe add FS serial to machine as installed option?

Synthohol
02-11-2020, 09:40 PM
Replace the ru

blackcat4866
02-11-2020, 10:55 PM
You've covered a lot of ground. I'll be interested in hearing the solution. =^..^=

Bix
02-12-2020, 07:53 AM
Maybe this can be useful. I have had a similar problem with a JS506. Even when updating the firmware, the MFP did not recognize this option.
I then installed on another C364e and I updated the firmware. After re-installing the JS506 on the previous C364e, the MFP recognized the option.
In your case, the RU that might have something has a corrupt firmware.

emujo2
02-12-2020, 09:13 PM
I've seen something similar that references a s/n cut in and would say something like finisher s/n X cannot be used with machines newer than S/N X. You would not have to "enable" the finisher in service mode. I do not have the time to review all the tech bullitins regarding this so I would hope this jogs someone's memory. Have you tried a different model or different 534? E

Brett GS
02-25-2020, 05:53 PM
Turned out being the ru blowing the fs control board.

tsbservice
02-25-2020, 06:09 PM
Replace the ru


Turned out being the ru blowing the fs control board.

Thanks for follow-up Bret.
This man Synthohol knows his stuff :D

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