C3350i error CE301 after firmware update

[mascan42]

The i-series machines just came out with a new mandatory firmware update (G00-7B). On my first attempt to do it, the machine came up with a CE301 code after rebooting. Rolled the firmware back and it's fine. Any ideas?

[Synthohol]

Did you read the reade file for that firmware?
Have you changed bit sw 25 to hex 10?
Just asking, where does it say it's mandatory?

There is a bulletin on this.
That stupid marketplace screws it all up.


E301 occurs when updating firmware to function level 2.0.
Solution
CAUSE: MarketPlace anomaly

SOLUTION: If the E301 occurs after updating firmware to (G00-75/G00-79/G00-7B) perform the following steps
1. Install firmware G00-45. The latest version firmware is available for download via One Stop Product Support.
2. At next boot up Enter Admin mode/Network settings/IWS/turn MarketPlace OFF
3. Install latest base G00-7B or G00-2B depending on the MFP
4. At next boot up machine should be tested
5. Turn MarketPlace back ON through Admin mode/Network settings/IWS/turn MarketPlace ON
6. Install the correct Movie and Voice data for Function version 2.0


No Part replacement is needed to correct this issue.

Note: This issue has been escalated to Japan, at this point use the workaround to resolve the issue. This solution will be updated when a final resolution is obtained.

[tsbservice]

1. Install firmware G00-45.
2. At next boot up Enter Admin mode/Network settings/IWS/turn MarketPlace OFF
3. Install latest base G00-7B
4. At next boot up machine should be tested
5. Turn MarketPlace back ON through Admin mode/Network settings/IWS/turn MarketPlace ON
6. Install the correct Movie and Voice data for Function version 2.0

[mascan42]

Yeah, I did that before I even tried it.

And for KM employees, they're saying to do it on a next call basis, and tracking it by a modification part #.