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antone
03-16-2020, 12:08 AM
Some how the bypass won't recognize number 10 envelopes. Comes up with????...I did with size Adj ok..checked all setting! CALLED Koinca....replacement of whole bypass unit ..firmware is ok ect.This is nuts anything someone could add....total 800 copies! help


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blackcat4866
03-16-2020, 12:53 AM
The way it reads in the operators guide, the bypass tray can recognize as standard sizes: Statement R, Letter, Letter R, Legal, & Ledger. All other paper sizes are set up as Custom. Custom is from 3.5" x 8.5" to 12" x 18", so there is plenty of room for your COM10 envelope at 4.125" x 9.5". There is an Envelope media type, so clearly they do intend envelopes to pass. Amongst the recommended paper types there is a 6 3/4 envelope (3.6" x 6.5" or 95mm x 165mm).

=^..^=

antone
03-16-2020, 12:58 AM
box Comm 10...4.8 and 9.5..customer claims envelopes ran before .I bought envelopes to another Konica ( no problem) at all.


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femaster
03-16-2020, 04:10 AM
I don't have a lot of experience with any of the i-series copiers, but if it's like any of the others, you insert the envelope in the bypass and the screen changes on the copier to allow you to select the paper type, and if need be, the paper size.

I've never had a copier recognize a #10 envelope when set in the Automatic size setting. If it hadn't already been selected previously, you would need to select Standard from the paper size selection, move to the second page in the list of sizes and choose #10 Envelope from the list. From there it will print envelopes all day long, if you desire, though I don't recommend it.

Bix
03-16-2020, 09:06 AM
If before it went and now it doesn't ... maybe a customer driver/software problem? What comes out on the display when you try to launch an envelope print?

Have you thought about using the first tray? It too was designed for envelopes.

antone
03-16-2020, 01:28 PM
crazy problem ..I should B able to put envelopes on bypass choose what type !
.

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blackcat4866
03-16-2020, 11:49 PM
crazy problem ..I should B able to put envelopes on bypass choose what type !
.

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You could consult the operators manual. I found it informative. =^..^=

rrrohan
03-17-2020, 05:44 AM
are you loading it long edge or short edge? i think it has to be long edge

antone
03-17-2020, 12:46 PM
short edge..always!

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tsbservice
03-17-2020, 02:36 PM
You could consult the operators manual. I found it informative. =^..^=
I'm finding myself reading users manuals very often, especially for newer models. Search is great function.
Print (https://manuals.konicaminolta.eu/bizhub-C360i-C300i-C250i/EN/contents/id01-_103200515.html?k=envelope)

blackcat4866
03-17-2020, 03:01 PM
You might be barking up the wrong tree:

The main issue I've had with envelopes is not getting the MFP to recognize the paper. The main issue has been the application (either Microsoft Word or Publisher) poorly defining the custom paper size desired.

Were it me, I'd create the file in Publisher, Save, then Save As a PDF. In Option > Print Options you can specifically define your image size, orientation, and paper type. Then when you send the print job from the PDF file, the MFP requests loading XX media to the bypass.
=^..^=

Synthohol
03-17-2020, 04:26 PM
in the past i create a printer called envelope, default everything to c10\bypass\envelope media type and save.
then on the copier i choose driver priority for bypass tray.
then when doing envelopes just choose the new "envelope" queue.

good luck

antone
03-18-2020, 01:41 AM
When I use has copier...same problem!

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rrrohan
03-18-2020, 02:24 AM
Does A4 or letter size paper recognise ok?

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antone
03-18-2020, 03:59 AM
Yes ...Today went a BH 300i...I selected envelope..paper size..com 10....worked fine!

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antone
03-19-2020, 12:50 AM
Fixed problem...ADJUSTMENTS bypass length and width! all set

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SalesServiceGuy
03-19-2020, 01:11 AM
A Konica Minolta dealer tried to explain to me last week how firmware is updated on the new iSeries copiers.

He drew a circle with six spokes extending from it.

He said to update the firmware you had to update anyone of the six spokes independently of each other implying that firmware updates are a bit like playing wack-a-mole.

Is that at all accurate?

rrrohan
03-19-2020, 02:37 AM
Didn't you say you already tried the length and width adjustment or did you do that then replace entire assembly and not re do the adjustment

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Bix
03-19-2020, 09:30 AM
A Konica Minolta dealer tried to explain to me last week how firmware is updated on the new iSeries copiers.

He drew a circle with six spokes extending from it.

He said to update the firmware you had to update anyone of the six spokes independently of each other implying that firmware updates are a bit like playing wack-a-mole.

Is that at all accurate?
It's not very clear. When you update the firmware, it also updates all the options, as has always happened with the other previous series.

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