All Scans go to tmp folder

[rvptor]

Hi,

I have a problem with Konica Minolta C308, scan to folder. Each client uses a card or pin to log on to the machine. Clicks on ScanFlow, PDF and the scanned document goes to a folder on separate computers. Each has its own "SCAN" folder where documents are scanned only by that person. However, the firm has suffered a hacking attack and they are back on their feet. My problem is the following, a document that is scanned, passed, and written job complete. However, it is not in the folder on the "SCAN" desktop. I found on the server that all the documents go to the tmp folder. Do you know the solution, why and how? Thank you in advance.


Best regards

[bsm2]

Scanning via ftp or smb?
Either case scanning is directed either by path in smb or from an ftp application.

[emujo2]

Would you define "scanflow"? Are you referring to the MFP's native scan to SMB, or a 3rd party app providing a preconfigured scanning solution that has been added (like Autostore, Ecopy, Scanpath)?

[tsbservice]

Do you use SafeQ?

[D_L_P]

Hi,

I have a problem with Konica Minolta C308, scan to folder. Each client uses a card or pin to log on to the machine. Clicks on ScanFlow, PDF and the scanned document goes to a folder on separate computers. Each has its own "SCAN" folder where documents are scanned only by that person. However, the firm has suffered a hacking attack and they are back on their feet. My problem is the following, a document that is scanned, passed, and written job complete. However, it is not in the folder on the "SCAN" desktop. I found on the server that all the documents go to the tmp folder. Do you know the solution, why and how? Thank you in advance.


Best regards


If they reloaded the server from a backup you will have to reregister the active directory with your scanning software.
Also, check that your scanning software license is valid and up to date. That could also cause that issue.