9401 bizhub 4052

[Genotrom]

Hi, I have a bizhub 4050 with a 9401. It is a quarantine, I have only a few attempts.
It concerns the lamp scanner. Some advice?

[copyrooks]

If you can't order parts you can try reseating connectors and trouble resetting. I have a copier in our area with the same code popping up intermittently, we have tried reseating connectors and updated firmware and trouble reset works for a bit. We are hesitant to order a replacement scanner since its NOT covered under warranty through Konica.

[tsbservice]

1. Easy things - Did you try trouble reset?

[ivovb]

Salut, ça va?
Check #1 and #3 in service manual:
#1 Cables are often too tense
#3 it is quite old machine and if You didn't clean optics it is time. Moreover Paris is not so clear air...

BR
Bon courage

PS I'm talking about BH4050!

[Genotrom]

Thanks for your help! I tried the trouble reset today but it didn't work.
I have not found an easy way to open the glass and try to clean. The printer is approximately 2-3 years old.