EarthKmTech
05-16-2020, 03:37 AM
About 98% of what i do is education, so my experiences will differ to business use.
In any case a school teacher found a bug in the older GW5-75 firmware.
She had 2 sheets glued together and was trying to feed them through the dual scan document feeder (multifeed detection standard in my region, if not all)
In any case with the multifeed warning she didn’t realise it was because 2 sheets were glued together and tried another 4 to 5 times.
On the 6th attempt with this firmware the machine crashes with alternating C9401 and C5620.
I was sent to site as this was picked up multiple times in cs remote care.
The jam code at the same page count as the errors gave it away. The 6608 is multifeed detection.
I asked around to find out wtf was going on and was able to replicate it 100%
The bug appears to be gone in the newest firmware. So if you see these errors and the jam code together, no need to panic, just update the firmware.
In any case, being a school and the likelihood of this kind of stuff being done is high, I just disabled the multifeed sensor on all c360i’s on site at their request.
In any case a school teacher found a bug in the older GW5-75 firmware.
She had 2 sheets glued together and was trying to feed them through the dual scan document feeder (multifeed detection standard in my region, if not all)
In any case with the multifeed warning she didn’t realise it was because 2 sheets were glued together and tried another 4 to 5 times.
On the 6th attempt with this firmware the machine crashes with alternating C9401 and C5620.
I was sent to site as this was picked up multiple times in cs remote care.
The jam code at the same page count as the errors gave it away. The 6608 is multifeed detection.
I asked around to find out wtf was going on and was able to replicate it 100%
The bug appears to be gone in the newest firmware. So if you see these errors and the jam code together, no need to panic, just update the firmware.
In any case, being a school and the likelihood of this kind of stuff being done is high, I just disabled the multifeed sensor on all c360i’s on site at their request.