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radd
06-14-2020, 11:51 AM
I have just had this code on 2 machines, if I have read correctly I need to update 2 firmware files, 1 preventative if the error has
not yet shown and the other if its has and not needed if the SATA has a firmware ending 4.

Are these the current firmwares needed:

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

Are they the same for both the 308 and 368, could I get them here.


Thanks:)

tsbservice
06-14-2020, 01:27 PM
Correct you will need recovery A8 FW if they error out. I may have it for you tomorrow. And yes both machines use the same firmware.
You seem to be on good track now. Keep it up.

Synthohol
06-14-2020, 02:21 PM
PM sent ;)

karel
06-14-2020, 02:22 PM
Dropbox - TNEU1600101EN_3.5.pdf - Simplify your life (https://www.dropbox.com/s/toj6zqwswr6wx0c/TNEU1600101EN_3.5.pdf?dl=0)

radd
06-14-2020, 02:43 PM
Thank you both very much!!!

Appreciate all the help:)


Will do my best to stay on track:o

radd
06-14-2020, 02:46 PM
Correct you will need recovery A8 FW if they error out. I may have it for you tomorrow. And yes both machines use the same firmware.
You seem to be on good track now. Keep it up.



Already got them, thanks:D

karel
06-14-2020, 04:01 PM
I worked this problem a long time ago. I uploaded the corrections, unfortunately C-D011 returned after three months - the machine went to parts.

radd
06-14-2020, 04:10 PM
I worked this problem a long time ago. I uploaded the corrections, unfortunately C-D011 returned after three months - the machine went to parts.


Hopefully I will have better luck, these machines have just been refurbished ( or so they say )

Find out tomorrow:eek:

Bix
06-15-2020, 08:29 AM
Hey! I also have a C364e with a CD050 which I was unable to solve. Does the technical module also apply to this model? The only way to solve this is to disable HDD. I have already replaced HDD but without success. Occasionally returns CD011. I was even thinking of replacing MFPB. This printer is in my lab, so I haven't really investigated how to fix it.

karel
06-15-2020, 04:00 PM
Bix try A5C10Y0-F000-GDC-M1.exe

(https://knova.konicaminolta.com/knowledgecentral/)

avecosat
06-15-2020, 05:47 PM
The only way is to change the MFPB with the firmware the problem returns

radd
06-15-2020, 07:41 PM
Just to update:


I restarted my 2 machines with the C-D011 error today, when I did neither one showed the error

so quick as I could I installed the GXX-B0 ( to update the SATA firmware )

so far so good been running all day, fingers crossed :D

Copier repairman
01-10-2021, 08:37 AM
will need the following files
You can help me.
canonrp@naver.com
jabattgg@gmail.com


Recovery Tool firmware
A7PU0Y0-F000-GXX-A8


Preventive firmware
A7PU0Y0-F000-GXX-B0


USB-BOOT firmware
A7PU0Y0-F000-GG3-54


USB-FW firmware
A7PU0Y0-F000-GC3-54


USB-SATA firmware
A7PU0Y0-F000-GXX-A6

Zesti
08-30-2021, 01:17 PM
Just for an exprt advise on D011...got this D011 call from customer on C368. The fault was intermitent and randomly. I was in field so vsited the customer and turned off hdd. Worked fine since last week. Customer complained about scanning capcity. So should go for HDD replacement or should I try FW first. I think HDD was going down...

Tomas Chuah
11-11-2021, 02:22 PM
My Bizhub C368 also had this code C-D011 lately,

I need this 2 firmware files to slove the error.

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

Hopefully and apprciates to help me getting this two firmware files here.


Thank you.

copier tech
11-11-2021, 05:10 PM
Just for an exprt advise on D011...got this D011 call from customer on C368. The fault was intermitent and randomly. I was in field so vsited the customer and turned off hdd. Worked fine since last week. Customer complained about scanning capcity. So should go for HDD replacement or should I try FW first. I think HDD was going down...

I would enable the HDD if the machine comes to ready use the Preventive firmware A7PU0Y0-F000-GXX-B0.

Then perform a long test of large scan batches & also send print & copy jobs, basically work the HDD hard if the error doesn't return you should be OK.

pangolin
01-07-2022, 04:16 PM
Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!

tulintron
01-07-2022, 04:49 PM
Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!Are you a technician or end user?

tulintron
01-07-2022, 04:54 PM
Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?

Phil B.
01-07-2022, 05:37 PM
In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?A lot of new techs/end users do not realize that firmware and other manuals/tech pubs are restricted to TECH USE ONLY.
Techs can lose their tech ID# for passing out such info.
In extreme cases their dealership can lose their ability to sell/service said brand.
That is why I refuse to pass out those items.
END USERS SHOULD -= NEVER =- have those items.

Sent from my SM-G960U using Tapatalk

Phil B.
01-07-2022, 05:38 PM
Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!Being an end user you should hire a TRAINED TECH.

Sent from my SM-G960U using Tapatalk

pangolin
01-08-2022, 04:38 AM
In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?

Well, I'm the best we have for a technician, as the only tech support guy for a small non-profit :(. Maybe you know the kind of place - they don't really have budget for anything, so I'm the resource for "everything that plugs into the wall", heh. I'm technically competent, and have maintained printers, but definitely not nearly as skilled in this area as y'all here, so I was hoping for some assistance with the pieces I can't get a hold of.

Appreciate the concern for whether I'll know what to do with the firmware. I did read the above referenced technical document describing the errors I'm seeing, and outlining the steps to take to remediate. But anyway I didn't replace the HD, I was thinking to try that after updating the firmware.

sakisaki
01-18-2022, 09:16 AM
Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki

Phil B.
01-18-2022, 04:13 PM
Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki2 posts. Begging for firmware.
Try making a contribution to CTN.
The gentleman with the firmware like to see a contributor badge on your profile.

Sent from my SM-G960U using Tapatalk

copier tech
01-18-2022, 07:55 PM
Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki

Happy to help.

Printer & Copier Firmware - www.printerfirmware.co.uk (http://www.PrinterFirmware.co.uk)

51547

Kapral
02-25-2022, 03:56 PM
I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

srvctec
02-25-2022, 04:14 PM
I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

Try uploading the F/W with the front door of the machine open.

ayeright
03-02-2022, 05:28 PM
I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

The front usb port is connected to the correct usb socket on the controller? Just checking..

feracampos
06-27-2022, 09:32 PM
Oh boy... I'm having this issue. C-D011.
What steps I have to do to troubleshoot this?

Thanks a lot.

techsxge
06-28-2022, 07:38 AM
The front usb port is connected to the correct usb socket on the controller? Just checking..
Also note that you need to HOLD the stop button pressed for a couple sconds until you see the black dot

feracampos
06-29-2022, 03:46 AM
Oh boy... I'm having this issue. C-D011.
What steps I have to do to troubleshoot this?

Thanks a lot.


Already solved with logical format.
Tomorrow I'll do the upgrades needed.
Thanks.

feracampos
06-29-2022, 11:11 PM
Already solved with logical format.
Tomorrow I'll do the upgrades needed.
Thanks.


I was wrong, the problem come back.
I'll update this topic when find a solution.

avecosat
06-30-2022, 06:32 AM
Change HD

feracampos
06-30-2022, 02:45 PM
Change HD

Did you know if I put a bigger HDD the machine will recognize it?
In my region I cannot find 320GB HDD anymore.
Thanks.

femaster
06-30-2022, 05:43 PM
Did you know if I put a bigger HDD the machine will recognize it?
In my region I cannot find 320GB HDD anymore.
Thanks.

In a pinch I've used smaller (250GB) HDD, taken from an old 3-series copier, and it worked fine. I can't say for sure if a larger drive will work or not.

tsbservice
06-30-2022, 06:44 PM
Did you know if I put a bigger HDD the machine will recognize it?
In my region I cannot find 320GB HDD anymore.
Thanks.

I think machine will format and use only needed space but you really have to give it a try as I can't guarantee.

feracampos
06-30-2022, 07:45 PM
In a pinch I've used smaller (250GB) HDD, taken from an old 3-series copier, and it worked fine. I can't say for sure if a larger drive will work or not.


I think machine will format and use only needed space but you really have to give it a try as I can't guarantee.


I'll try and let you guys know what happens when done.

Albonline
06-30-2022, 08:11 PM
I've used hdds ranging in size from 160 to 500 in the 4e series. i haven't played with the 8 series hdds as much, but am pretty sure it uses the same architecture as the 4e series. fdisk the drive and leave it in raw format if the copier can use the drive you will be able to format it.

avecosat
07-01-2022, 06:47 AM
Did you know if I put a bigger HDD the machine will recognize it?
In my region I cannot find 320GB HDD anymore.
Thanks.
I use old HD from other copiers

aberock
07-01-2022, 04:53 PM
Update SATA fw.

feracampos
07-01-2022, 07:09 PM
Update SATA fw.

Yes, and now I'm stuck on this.
KM BH C308 freezes in "two towers and dot" state while attempt to do FW Update. (https://www.copytechnet.com/forums/konica-minolta/167018-km-bh-c308-freezes-two-towers-dot-state-while-attempt-do-fw-update.html)

FRANK0
05-10-2023, 10:35 PM
MUY BUENAS TARDES

no puedo conseguir el firmware de bizhub c368 en el mercado local no es muy fasil de conseguirlo me podrian ayudar por favor
gracias de ante mano

copier tech
05-11-2023, 09:04 PM
MUY BUENAS TARDES

no puedo conseguir el firmware de bizhub c368 en el mercado local no es muy fasil de conseguirlo me podrian ayudar por favor
gracias de ante mano


Happy to supply this firmware fix.

Printer Firmware Download (http://www.printerfirmware.co.uk)

Haxxorex
12-19-2023, 08:41 AM
Hello, is there a chance to receive firmware for the Konica Minolta C368 machine, it gives me error d011. I am a Kyocera Machine Technician. Our new customer has a C368 machine and I would like to fix this problem

copier tech
12-19-2023, 06:13 PM
Hello, is there a chance to receive firmware for the Konica Minolta C368 machine, it gives me error d011. I am a Kyocera Machine Technician. Our new customer has a C368 machine and I would like to fix this problem


Yes, sure.

Haxxorex
12-19-2023, 06:55 PM
Hi, is it possible to get help? machine 368


Can you help me get the latest Firmware to run the copier

copier tech
12-19-2023, 07:38 PM
Hi, is it possible to get help? machine 368


Can you help me get the latest Firmware to run the copier






Yes sure, we can be contacted via either website below.

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