Remote panel server settings tab is missing

[lowrider2025]

We did a initialization process (Service Mode> [System 1]> [Initialization]> [Clear All Data] or the clear item in [Clear Individual Data] ) for a c3351. After that created and installed self-signed certificate. But we no longer have the remote panel server settings tab...
Anyone know how to get it back ?
We can login to the cs remote care page with (default) CE password.

[Bix]

HDD Enabled? Firmware version?

[lowrider2025]

Where can I find the information you need ?
I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

Is this the same procedure for c3351 ?
Turn on the machine's sub and main power
switches.
2. Press the “Utility/Counter” key.
3. On the [Utility/Counter] screen, touch
“Details” and press the keys in the following
order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
[Service Mode].
4. Touch “System 2”.
5. Touch “Option”.
6. Select “Installed” of HDD and touch “OK”.
7. Turn OFF the Sub and Main power switches.

[tulintron]

Where can I find the information you need ?
I can see the Box option is missing so maybe HDD is disabled. How can I check and re-enable it ?

Is this the same procedure for c3351 ?
Turn on the machine's sub and main power
switches.
2. Press the “Utility/Counter” key.
3. On the [Utility/Counter] screen, touch
“Details” and press the keys in the following
order [Stop]+[0]+[0]+[Stop]+[0]+[1] to enter
[Service Mode].
4. Touch “System 2”.
5. Touch “Option”.
6. Select “Installed” of HDD and touch “OK”.
7. Turn OFF the Sub and Main power switches.System 2 >> HDD

[lowrider2025]

And I assume hdd can only be enable from the physical control panel ? Machine is not located at my site...:(

Found in service manual: HDD installation setting - default setting: [Installed]
So why would it be disabled...sigh:rolleyes:

[lowrider2025]

HDD Enabled? Firmware version?
MFP Card Version A92E0Y0-F000-GC3-R9-970

[Bix]

Unfortunately you cannot activate this option remotely since you do not see the remote panel and server settings

[emujo2]

Normally only SSL ON and CE password enforced are needed to see the Remote Panel settings. Not sure how a missing HDD might affect this, but let us know if this is why the feature went away. E

[tsbservice]

After Clear all data you should enable HDD in SM. Get someone on the machine to enable it and you may be good to go.

[Synthohol]

So why would it be disabled...sigh:rolleyes:
because...

We did a initialization process
that'll do it :)

also your "special" firmware is like 2 years old and not even base FW
please upgrade to A92E0Y0-F000-G00-X4 (latest regular FW) (https://cscsupportftp.mykonicaminolta.com/DownloadFile/Download.ashx?fileversionid=29590&productid=2021)

[rrrohan]

is CE password enabled, do you need to enter password to enter service mode?

pretty sure you cant setup remote panel without password protecting service mode

[tsbservice]

is CE password enabled, do you need to enter password to enter service mode?

pretty sure you cant setup remote panel without password protecting service mode

True that.

[Bix]

because...

that'll do it :)

also your "special" firmware is like 2 years old and not even base FW
please upgrade to A92E0Y0-F000-G00-X4 (latest regular FW) (https://cscsupportftp.mykonicaminolta.com/DownloadFile/Download.ashx?fileversionid=29590&productid=2021)


I think the G00-X8 will arrive in late June