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Francisca
06-29-2020, 05:59 AM
Hi guys,

I got a C554e which the control panel freezes when i'm trying to print out the meter count.

With the demo test page and the config page it does print well.

I did unplug and plug in the all cables, HDD, SSD, DSIPB, and also swapped the the control panel from a working machine but its still giving me the same issue.:confused::confused::confused:

Your responses may help....

I appreciate you all in advance.

tsbservice
06-29-2020, 07:10 AM
Reload the FW.

Bix
06-29-2020, 07:47 AM
Check in service mode if it returns any errors to you. Usually it could be FA14
What firmware do you currently have installed?

Francisca
06-29-2020, 11:39 PM
Check in service mode if it returns any errors to you. Usually it could be FA14
What firmware do you currently have installed?

I have checked the service mode and found out that the HDD was uninstalled so I install it and now the control penal is not freezing any more, it printing ok.

I'm yet to install the firmware.

Thanks for your kind assistance....:)

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