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robinsonad86
07-14-2020, 02:14 PM
Afternoon all hoping someone can help.

We have a few devices across the e and 8 and range which have suddenly decided to stop scanning to email. All have server auth errors in job log. One customer had a new router put in and one is having to run off a sim card style router and recently swapped sims, in two other locations nothing has changed. The machines ping out to google (8.8.8.8) and all print fine but wont send a scan anywhere. Firmware up to date and same SMTP details work at other locations.

Synthohol
07-14-2020, 02:21 PM
plug a laptop in the copiers lan cable and try Online SMTP Test - Send and Check your Email Server (https://www.smtper.net/)
it may help diagnose the connection or the copier as the culprit.

robinsonad86
07-14-2020, 02:24 PM
plug a laptop in the copiers lan cable and try Online SMTP Test - Send and Check your Email Server (https://www.smtper.net/)
it may help diagnose the connection or the copier as the culprit.

Didnt know that could be done thanks

bsm2
07-14-2020, 02:32 PM
Whats the gateway? Not the correct gateway No sending

robinsonad86
07-14-2020, 02:34 PM
Whats the gateway? Not the correct gateway No sending

One thing I didnt check, new router = new gateway?

Bix
07-14-2020, 03:16 PM
Hi, a new router may have a new gateway. For example, they usually have 192.168.1.1 but it could be 192.168.0.1 or 192.168.178.1
What is your mail server? Gmail?

robinsonad86
07-14-2020, 03:25 PM
Hi, a new router may have a new gateway. For example, they usually have 192.168.1.1 but it could be 192.168.0.1 or 192.168.178.1
What is your mail server? Gmail?

Various but atleast two are on gmail

Blizzoo
07-14-2020, 03:40 PM
Probably you already know that on gmail to work sending emails from MFP you must enable Allow less secure apps in Security settings.

Bix
07-14-2020, 03:53 PM
That's right, make sure to disable security on third-party apps. Sometimes it wakes up automatically

copier addict
07-14-2020, 06:15 PM
I recently have had several of the 4e and 8 series machines suddenly stop scanning to email. After attempting to troubleshoot I ended up having to go into service mode and initializing the network settings. Be sure to export current settings to thumb drive prior to initializing.

rrrohan
07-15-2020, 02:56 AM
Wonder why Gmail considers a fairly modern copier less secure

Sent from my Nokia 7 plus using Tapatalk

emujo2
07-15-2020, 04:13 PM
I don't think Gmail considers the MFP unsecure, just some of the old ways we used to connect these things leaving the ports wide open for hacking..We had a college campus that got hacked via port 25 and sent print jobs to every online copier wasting about 25K sheets of paper. They were using unautheticated SMTP:25 Not gmail, but these web based providers have to protect themselves, many small businesses won't upgrade until they have no choice, I still have some customers running Win 2000..You can complain all you want, I will never be able to get my new devcie to scan back to your laptop. E

copier addict
07-15-2020, 05:29 PM
Wonder why Gmail considers a fairly modern copier less secure

Sent from my Nokia 7 plus using Tapatalk


It is just Google slight of hand. They make it look like security is key, while they sell your information for billions of dollars. Lol

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