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Hansoon
07-22-2020, 02:23 PM
BH-C-360, one copy action two copies coming out, anyone heard of this???

Customer called me today that suddenly when she want to make only one copy of one original two identical copies are coming out of the machine.
Prints from computer remains normal. I do not known if this happens with copying from the platen and/or ADF.
Anyone ever heard of this or are they pulling my leg?
Machine is in a very remote location in the Black Forest and I hate to go there for nothing.

Hans

blackcat4866
07-22-2020, 11:31 PM
It is possible to set the default number of prints and copies in the Utility Menu. It was a common prank at the High Schools to set the default number to 99 on the HP printers. =^..^=

allan
07-22-2020, 11:38 PM
I have done that to myself before.
If you change current setting for something else and by accident for the previous job the quantity is set to something other that 1.
Customer calls back frantically why is it printing 6 copies of every thing.

So if this is true the quantity on the screen should be set to 2.

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