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Bix
08-31-2020, 03:49 PM
Hello guys,
I have an unusual problem on a windows pc.

Whenever the customer sends any printout, the popup comes out to the customer to enter the pin for the "Track volume".

The PIN is already present in the default preference settings. On other Windows PCs this doesn't happen.


There's something I'm missing... Any suggestions?

Phil B.
08-31-2020, 04:27 PM
Hello guys, I have an unusual problem on a windows pc. Whenever the customer sends any printout, the popup comes out to the customer to enter the pin for the "Track volume". The PIN is already present in the default preference settings. On other Windows PCs this doesn't happen. There's something I'm missing... Any suggestions?

what OS on the one that isn't working right?

have you compared all settings between working and not?

is the one that isn't working a verified user for the copier?

you started two threads in KM both end in the word PRINT the system doesn't let us comment on those type titles that end in PRINT .. please delete both threads make a new one that the title doesn't end in the word 'print'

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