XM3150

[deputydogg]

When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
Bad flatbed ?
Thanks,
Dave

[BillyCarpenter]

When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
Bad flatbed ?
Thanks,
Dave

Just to be clear:

1. Can you print from a PC? (Try printing from your laptop)

2. When you make a copy from the glass, does the mirror move and return to home position?

[deputydogg]

Just to be clear:

1. Can you print from a PC? (Try printing from your laptop)

2. When you make a copy from the glass, does the mirror move and return to home position?
Yes I can print the it. The scan lamp never comes on nor does it move.
Thanks

[BillyCarpenter]

Yes I can print the it. The scan lamp never comes on nor does it move.
Thanks


It's odd that it doesn't throw up an error code and it just says "scanning" on the display. Sounds like a board problem.

[tsbservice]

Start with finding a manual and go from there unless someone here isn't having this problem.

[blackcat4866]

Did you print the error log? Codes can be recorded that never show on the display. =^..^=

[zenkinsw]

When you try to copy a document either off the glass or from the document feeder the only thing displayed is “scanning” and the only way to get rid of it is to turn off then on. The firmware is current. It will print internal reports but that’s it. They only use it as a stand alone copier.
Bad flatbed ?
Thanks,
Dave

Hi deputydogg,

There is a Lexmark service bulletin in their support website, please refer to the Document ID:TE676

basically try the following and see how you go:
1. Backup all their settings first
2. Perform NVRAM reset
3. Go Configuration menu > Factory reset > Restore base
4. Go Configuration menu again > Wipe all settings
5. Go Configuration menu again > Format fax storage
6. Go Configuration menu again > Disable LES applications

If there is HDD install on the device, you might want to Erase all information on disk option in Config menu...again..

hope all these help.


Document ID:TE676

[trc]

Sometimes it could be an adf sensor, check them!!!