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copier tech
09-29-2020, 10:42 AM
I have this issue on a new C3300i i’ve fitted a new k toner still the same issue.

Checked all the orange tape has been removed.

The TNR reading is 0.6% so its simply not adding toner.

On this model I can not see where the ‘manual add toner’ option is in CE mode, have they moved or done away with this!?

I was hoping this is a known issue/quick fix (ha ha) before I warranty it back to KM.

rrrohan
09-29-2020, 01:16 PM
there are bulletins for this on the C3320i

if you dont have access ill link it to you in about 12 hours when in office

copier tech
09-29-2020, 01:48 PM
there are bulletins for this on the C3320i

if you dont have access ill link it to you in about 12 hours when in office


Thanks I appreciate that.

I can’t see any bulletins for this issue on our support site in The UK.

BillyCarpenter
09-29-2020, 02:46 PM
Thanks I appreciate that.

I can’t see any bulletins for this issue on our support site in The UK.


Speaking of tech bulletins, can I purchase those from you for Kyocera models?

copier tech
09-29-2020, 05:29 PM
Speaking of tech bulletins, can I purchase those from you for Kyocera models?


Yes sure, but you might want to post any issues you have in the Kyocera forum by starting a new thread.

allan
09-30-2020, 05:21 PM
Does the TCR value change if you manually add toner?
0.6% is almost completely detoned.

Would then expect it to be a factory error somewhere.
Bad part or not connected.

tsbservice
09-30-2020, 05:42 PM
Warrant - this is faulty K IU.

Max
09-30-2020, 05:48 PM
I think this is what you are looking for.

copier tech
09-30-2020, 06:51 PM
I think this is what you are looking for.


Thanks for the info but this pic is too small to read, could you possibly PM me this bulletin please?

copier tech
09-30-2020, 06:54 PM
Does the TCR value change if you manually add toner?
0.6% is almost completely detoned.

Would then expect it to be a factory error somewhere.
Bad part or not connected.

I can't see how to manually add toner on this model, it used to be in CE mode > Image Processing Adjustment > Manual Toner Add. However this option is not there on this iseries?

splblazer91
09-30-2020, 09:00 PM
I can't see how to manually add toner on this model, it used to be in CE mode > Image Processing Adjustment > Manual Toner Add. However this option is not there on this iseries?



You have to upgrade to the latest FW and then you will have the option. They call it high speed agitation in the tech pub but its manual toner add in service mode. Do it twice and if that doesnt fix it then you will have to replace the IU.

allan
09-30-2020, 09:16 PM
I can't see how to manually add toner on this model, it used to be in CE mode > Image Processing Adjustment > Manual Toner Add. However this option is not there on this iseries?



Sorry by manual i mean the old fashioned way to add a bit of toner in the tank.
If the value goes up it shown life at the TCR sensor.
I would try to recover the developer and then try to find the cause for it not to get toner.
If all seems well it should dwell around 6.5%. If not i will reset the tank with an eyeballed density.

How dense is a half tone at 255? Should be very faint.


Then if you can claim the unit....

copier tech
09-30-2020, 09:28 PM
You have to upgrade to the latest FW and then you will have the option. They call it high speed agitation in the tech pub but its manual toner add in service mode. Do it twice and if that doesnt fix it then you will have to replace the IU.

Thanks this will explain it.

I tried to load the G00-B5 firmware but the machine just hung on the progress bar screen & didnt install.

antone
10-01-2020, 01:20 AM
chk level history 6 7 volts

Sent from my SM-N950U using Tapatalk

REGSIS
10-01-2020, 04:34 PM
Bad IU. Warranty!

A year passed since initial models and still this issue is not sorted out. :confused:

Drums doesn't look like KM (different colour).
Is this model rebranded?

copier tech
10-01-2020, 05:39 PM
Bad IU. Warranty!

A year passed since initial models and still this issue is not sorted out. :confused:

Drums doesn't look like KM (different colour).
Is this model rebranded?

Replaced the K IU ran a few hundred full page black through TNR stayed around 6% so hopefully that's all it was,

REGSIS
10-01-2020, 08:05 PM
K should be OK now. Also check other colours for dumping toner to WTB.

For me toner lasted for cca 2000 pages (instead 9000).
If so, replace IU under warranty.

splblazer91
10-02-2020, 04:13 AM
Replaced the K IU ran a few hundred full page black through TNR stayed around 6% so hopefully that's all it was,


The new FW fixes the issue of the IU failing early. Its a toner agitation issue.
Make sure you disable marketplace and web browser before attempting to update FW. Also, wait at least 20 mins before you pull the plug on it. I have seen these things take forever.
If it still wont go then format the storage board and try again.

REGSIS
10-02-2020, 06:21 AM
The new FW fixes the issue of the IU failing early. Its a toner agitation issue.
Make sure you disable marketplace and web browser before attempting to update FW. Also, wait at least 20 mins before you pull the plug on it. I have seen these things take forever.
If it still wont go then format the storage board and try again.

I suspected from the start ( a year ago) that this problem is a FW issue.
But....
When you unpack the printer and after few pages C-2558 is shown on the screen, check TCR value and it shows 12% you can only try to lower the value to 6.5%
At 8% you get very faint printout.
IU replaced and TCR value was normal.
Is this a FW issue? I don't think so.

avio2
12-21-2023, 07:53 AM
hello , i have raed now aftwer open a 3d , anyone solution a problem?:pazzo:

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