Bizhub c3110 " INITIALIZING total memory 1024MB"

[Proffice]

Hello, I need your help guys.
After powering on a customer's bizhub c3110, display freezes with message " INITIALIZING total memory 1024MB"
Machine irresponsive to any button. I changed the memory board(WW) A6DTR70333 and i tried to update the firmware (as Konica told us), but the problem can't be solved because i can't get to service mode (the machine still does not respond to any button).
Calibration during startup come through, fuser unit is hot and after opening and closing any cover machine rotates.
Any thoughts?
Thank you in advance

[tsbservice]

Check out this thread, most likely faulty SSDB.
Ineo+ 3110 (Bizhub C3110) (https://www.copytechnet.com/forums/konica-minolta/134775-ineo-3110-bizhub-c3110.html)

[tech51]

If you tried the ssd board and it’s still the same you will probably have to replace the mfp board.

I had one like this just a couple of weeks ago and the mfp board was the cure.

Also happens on the C3100p FYI.

[copier tech]

Hello, I need your help guys.
After powering on a customer's bizhub c3110, display freezes with message " INITIALIZING total memory 1024MB"
Machine irresponsive to any button. I changed the memory board(WW) A6DTR70333 and i tried to update the firmware (as Konica told us), but the problem can't be solved because i can't get to service mode (the machine still does not respond to any button).
Calibration during startup come through, fuser unit is hot and after opening and closing any cover machine rotates.
Any thoughts?
Thank you in advance

There is a special firmware for this exact issue.

Fit the original boards back & update with the restoration tool.

46992

[tech51]

There is a special firmware for this exact issue.

Fit the original boards back & update with the restoration tool.

46992
It’s worth a try but I wouldn’t bet my salary on it!

Let us know if it works...

[copier tech]

It’s worth a try but I wouldn’t bet my salary on it!

Let us know if it works...


100% worth a try before replacing expensive boards!

[waski.th]

Hello
I have the same problem. I need NvramClearToolVer101.exe . I can't see it in the infohub. Can you help me?

[copier tech]

Hello
I have the same problem. I need NvramClearToolVer101.exe . I can't see it in the infohub. Can you help me?




It is on InfoHub I looked earlier.

[Tiagocang]

It is on InfoHub I looked earlier.



hello im trying to search for that on knova and not find it... only find A6dr30G0304-999 fw is that?

[copier tech]

hello im trying to search for that on knova and not find it... only find A6dr30G0304-999 fw is that?

Happy to supply this if needed.

Printer & Copier Firmware - www.printerfirmware.co.uk (http://www.PrinterFirmware.co.uk).

[Tiagocang]

Happy to supply this if needed.

Printer & Copier Firmware - www.printerfirmware.co.uk (http://www.PrinterFirmware.co.uk).



thanks but my question is i can get this from infohub? NvramClearToolVer101.exe? i had some machines with this error and wanna try that before replace ssdb

[copier tech]

thanks but my question is i can get this from infohub? NvramClearToolVer101.exe? i had some machines with this error and wanna try that before replace ssdb


Yes it will be on InfoHub.

[Tiagocang]

Yes it will be on InfoHub.

dammit cant find it in the search bar what do u search?

[copier tech]

dammit cant find it in the search bar what do u search?

52553

[Tiagocang]

52553

thanks for the help but i tbh dont know what im doing wrong but problably that tool dont exist more on knova i search for Initial Published Date and never appears that tool for Download52564

[srvctec]

At least here in the USA, look under the "Knowledge" tab of the One Stop area. KBA00026221 has the file attached and all the instructions as well.

[tsbservice]

At least here in the USA, look under the "Knowledge" tab of the One Stop area. KBA00026221 has the file attached and all the instructions as well.
Different regions have very different systems. Imho MKM is simply better than European version.