C364 e printing problem

[blinxwap]

I have a c364e firmware A5C10Y0-F000-G20-M1

Printing from usb and netowork the nobs gets stuck in que doesnt print have disabled firewalls and anti viruses on 2 pcs restarted print spooler documents prints sometimes other docs or images file size increase if its 2mb it might show 97mb in the que loads ful but doesnt print

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[Synthohol]

open pswc and print test pages from there to eliminate the controller as the issue.

[drowranger]

please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.

[tsbservice]

please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.

Hey drowranger, your posts are quite helpful. Go for more mate 👍

[blackcat4866]

You can try to ping the printer, or connect a laptop via crossover cable. Perhaps you've got a duplicate IP address? =^..^=

[EarthKmTech]

please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.

If its a second hand machine and had overwrite all data performed item number 2 in your suggestion does get turned off and people forget to turn it on again :cool:

[CP-1015]

Ich habe eine c364e Firmware

A5C10Y0-F000-G20-M1 Drucken von USB und netowork die Nobs bleibt in que stecken hat nicht deaktiviertfirewalls und Anti-Viren auf 2 Pc Neu gestartete Druckspooler-Dokumente drucken manchmal

andere Dokumente oder Bilder Dateigröße zu erhöhen, wenn seine 2mb es 97mb in der que lädt ful zeigen kann, aber nicht drucken Gesendet von meinem SM-A505F mit Tapatalk

Maybe I don't understand correct, but if problems with pdf-files print as picutre.

[blinxwap]

I just got off the phone with the customer upon our coversation previously i asked that he should take a completely different laptop preferably and connect it to the printer via usb and network, he did and everything printed fine to my conclution it is his 2 desktop pcs that are at fault operating systems i also found the customer is building his own pc with upgrades and has alot of programs and games running on the desktop pcs that might cause the printing problem am i correct

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