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jeffdodge
02-12-2021, 08:10 PM
Hi,

I am trying to setup some port forwarding on my customers SonicWall to allow them to print to their BizHub C284e printer from an Amazon Workspace using a Standard TCP/IP Port. I have setup the NAT Translation and I opened up the firewall for ports 9001 - 9116 but it still will not find the printer. What other ports do I need to open on the firewall so that the printer will be found.

Thanks for any help!

Jeff
KenB
02-12-2021, 10:42 PM
Hi,

I am trying to setup some port forwarding on my customers SonicWall to allow them to print to their BizHub C284e printer from an Amazon Workspace using a Standard TCP/IP Port. I have setup the NAT Translation and I opened up the firewall for ports 9001 - 9116 but it still will not find the printer. What other ports do I need to open on the firewall so that the printer will be found.

Thanks for any help!

JeffTry opening Port 631 (TCP), and make sure it is available on the BizHub, if it’s available, that is.

I once set up a Canon Fiery in a one-man print shop on a college campus, and that was how his customers printed. (Although I have no idea how he charged them...it’s been a really long time.)
Synthohol
02-12-2021, 11:17 PM
id use port forwarding. for port 9100
jeffdodge
02-12-2021, 11:31 PM
I have the following ports open in the firewall and forwarded in my NAT settings to the printer:

TCP Port 80, 515, 9100-9116, 59158, 631, and 721-731
UDP Port 5353

I can get to the web interface remotely but I still cant get the Konica Setup app to find the printer. What am I missing?
I'm about to start pulling my hair out!
jeffdodge
02-12-2021, 11:51 PM
I'm basically trying to get the printer to be able to print on a live IP address, so i'd like to make a Standard TCP/IP Port on Windows and put in a Live IP and print to it. I'm trying to open my printer up to the world, once I get that working I will block the traffic by Amazon's Workspace IP's. It just refuses to work. I need to be able to use all the functionality of the printer.

-jeff
KenB
02-12-2021, 11:57 PM
I think the key may be which port the setup app uses.

It could be Port 162, which is SNMP, but I really have no idea, as I have never used the app before.

The setup port and the printing port are two different things.
Synthohol
02-13-2021, 12:00 AM
what setup app?
you add a printer, tcp. driver, go.
used to be http://x.x.x.x:631/nic/print

maybe one of these will help?
User's Guide (https://manuals.konicaminolta.eu/bizhub-C554e-C454e-C364e-C284e-C224e/EN/index.html)


Configuring the Printing Environment (https://manuals.konicaminolta.eu/bizhub-C658-C558-C458-C368-C308-C258-UD/EN/contents/id08_n00000009.html)
jeffdodge
02-13-2021, 01:05 AM
So, I have the printer installed and the driver is there, but it keeps showing up as Offline. Even with all of my ports open.
Synthohol
02-13-2021, 01:12 AM
can you open the copiers web page?
rrrohan
02-13-2021, 03:05 AM
Why not put the copier in a DMZ on firewall so nothing is restricted

Also when you get it working make sure admin password is not the default and set the software switch so even user settings require the admin password. And definitely use account track or user authentication so when randoms discover your public accessible printer they don't send 1000 print
jeffdodge
02-13-2021, 04:20 AM
So I figured it out. The SonicWall doesn't seem to let me send SNMP traffic to the printers, so I had to turn off SNMP in Windows so that the printer wasn't showing up Offline. I also setup a group so that only specific IP addresses can access the printer remotely. I got it working, finally, 8 hour of my life down the drains, sheesh! Shoot me now!

I couldn't set it up on a DMZ because I have other devices that are being port forwarded, etc...

I'm happy I now have my printer working on Amazon Workspaces and they are able to use the Staple feature and everything like that.

Thanks for the help everyone!
KenB
02-13-2021, 04:22 PM
SNMP being blocked (UDP Ports 161 and 162) was frequently an issue with the Ricoh RPCS drivers.

If blocked, printing worked, but the more advanced finishing features would be unavailable.

I had to have it unblocked at more than a few customer locations.

Only 8 hours? You got lucky. Sometimes these types of issues take days or longer to find a resolution. :p

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