C754e - access job log with error code C-3102

[eunos]

Hi folks,

We have a C754e which is pending retirement. Service contract has expired. Before it goes I need to connect to it using PageScope Data Administrator to retrieve the account tracking code log.

However, the machine has a C-3102 error on the screen, and seemingly due to that I cannot connect to it using PageScope Data Administrator, that gives me the following errors in the log:

E 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Failure:Import Registered Application List


I 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Success:Get the OpenAPI error message(GeneralDuringFatal)


I 3/8/2021 10:24:52 AM IP ADDRESS REDACTED KONICA MINOLTA bizhub C754e Success:Log out of a device

So - I'm wondering if there's a way to suppress the error code to allow log-in and remote access?

If not - if we remove the HDD can we plug it into a caddy and extract the job log from that? How is the HDD formatted and where would i find the data?

Many thanks!

[Synthohol]

can you just reset the error and try again?
or check this...
3.8.2 C3102
(1) Contents


Trouble type
Heating roller assy failure to turn


Trouble code
C3102


Rank
A


Detection timing
During any state other than printing operation , the hard latch signal from one or both of the heating roller
rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON.


Trouble isolation
-


Relevant electrical parts
• Heating roller rotation sensor (PS56)
• Fusing motor (M30)
• Printer control board (PRCB)
• Fusing unit


(2) Procedure


Step
Action
Control signal
Location of electrical components


1
Check the fusing unit for proper installation and correct
as necessary.
-
-


2
Check the connector between M30-PRCB CN30 for
proper connection and correct as necessary.
-
-


3
Check the connector of M30 for proper drive coupling
and correct as necessary.
-
-


4
PS56 I/O check, sensor check
-
-


5
M30 operation check
PRCB CN30-4 (REM)
PRCB CN30-7 (LOCK)
4-K


6
PRCB ICP15 conduction check


7
Replace M30
-
-


8
Replace the fusing unit
-
-


9
Replace PRCB
-
-


• Link to the wiring diagram (N.1. bizhub C754/C654)
• Link to the layout drawings for related parts by each trouble code (S.67. C3102)

[allan]

Wonder if its a permanent error if resetting in and leaving the side door open would help?