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mearmi
03-14-2021, 06:11 AM
Hi

Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

Updated the firmware G20-M1, Replaced the driver.

Normal print is fine.

Please find the attached and advise.

Many Thanks

mearmi

Synthohol
03-14-2021, 06:34 AM
what happens from your laptop?
what happens printing from usb?

mearmi
03-14-2021, 06:43 AM
what happens from your laptop?
what happens printing from usb?

From Laptop it is same as other computers.

Didn't try USB.

Thanks

tsbservice
03-14-2021, 09:24 AM
@mearmi - try Initialize All.

ltdiniz
03-14-2021, 03:27 PM
@mearmi e o seguinte ontem eu peguei este problema em uma Konica 454e, e foi a atualização do windows 10 do Pack Windows Update
Para evitar problemas com drivers de impressão após a atualização KB5000802 do Windows 10, você pode seguir os passos abaixo e desinstalar o patch do sistema.
No meu caso foi este problema ai48593

Atualizacao de marco do Windows 10 causa problema com o uso de impressoras | Mundo Conectado (https://mundoconectado.com.br/noticias/v/17734/atualizacao-de-marco-do-windows-10-causa-problema-com-o-uso-de-impressoras)

blackcat4866
03-14-2021, 03:37 PM
We've seen distorted images from Windows Picture & Fax Viewer for the last 4 years or more. My suggestion is to use another JPG viewer, and it always works. A favorite is Irfanview. It's free, and has a LOT of features that your Windows Picture & Fax Viewer does not.

Download IrfanView (https://www.irfanview.com/main_download_engl.htm)

=^..^=

allan
03-14-2021, 08:31 PM
Internal prints like demo page printing ok?

vikashkj
03-15-2021, 11:58 AM
Hi

Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

Updated the firmware G20-M1, Replaced the driver.

Normal print is fine.

Please find the attached and advise.

Many Thanks

mearmi


I am too Facing the same issue.

i think the issue started with the latest windows 10 update

if any one has solved it. please help

emujo2
03-15-2021, 01:41 PM
There are many fonts that the printer does not understand. If you are using the PCL driver try "print as image" to see if this resolves it..The driver also allows you to choose not to use printer installed fonts..This may help as well. E

tech51
03-15-2021, 08:05 PM
Yes I had this this morning. It was fine from my laptop using the latest driver so I suggested my customer updates theirs.
Incidentally I put this out on our company chat room and it seems quite a few of my colleagues have had something similar in the last few days.
It has all the hallmarks of a dodgy windows update but if the copier is on the latest firmware and the driver is up to date there isn’t much we as techs can do other than suggest workarounds.

mearmi
03-16-2021, 03:24 AM
Internal prints like demo page printing ok?

Yes It is fine

mearmi
03-16-2021, 04:18 AM
@mearmi - try Initialize All.

Didn't work

kaisa
03-18-2021, 12:38 PM
remove Windows Update KB5000802 :)

jwai
03-18-2021, 04:29 PM
remove Windows Update KB5000802 :)


Yes ! this issue is being happened this month.
Some PC the update maybe KB5000808 or KB5000809.

JOHNR
03-19-2021, 11:25 AM
Hi

Konica Minolta C454e When client prints Photos/Files Specially JPG using any software (Windows Photo Viewer, Paint etc.) Print is missing from the middle. From all of his computers.

Updated the firmware G20-M1, Replaced the driver.

Normal print is fine.

Please find the attached and advise.

Many Thanks

mearmiI had the same problem.It was a new security windows update that was causing the problem.I went to start ,then settings and then update and security.then windows update and history of updates.then click on the last update for windows security and erase it.The pc will rebout and the problem will be fixed hopefully.It work for me,i hope will work for you too.

Walterj
03-21-2021, 08:38 AM
[QUOTE = mearmi; 1708966] Hola,

Konica Minolta C454e Cuando el cliente imprime fotos / archivos, especialmente JPG con cualquier software (Windows Photo Viewer, Paint, etc.) Falta la impresión en el medio. De todas sus computadoras.

Se actualizó el firmware G20-M1, se reemplazó el controlador.

La impresión normal está bien.

Por favor encuentre el adjunto y asesórese.

Muchas gracias

mearmi [/ QUOTE]



Rewrite the FW Ver. GDP-M1

avecosat
03-22-2021, 05:14 PM
[QUOTE=jwai;1712070]Yes ! this issue is being happened this month.
Some PC the update maybe KB5000808 or KB5000809.[/QUOT



Today I solved the problem on a C258 and a C454e Thank you

Hansoon
03-23-2021, 11:05 AM
I had exactly this problem with customers BH-C-280 yesterday. Solved the problem by not using the stupid "Windows-Foto" but a real good Viewer like XnView

XnSoft (https://www.xnview.com)

Hans

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