BizHub C284e strange issue

[copyman]

Customer said day before they sent a print job and it didn't print so they printed it again and it printed fine. Next day it printed the job that never printed. Is this even possible for the copier to do this? Seems more logical to me print job was on a PC in their office and someone printed it or job was on the network somewhere?

Never heard of this before so told customer I would look into it and get back to them.

Any ideas appreciated.

Thanks in advance

[patrickjlc]

It could keep it on the HD or memory, or on the pc printer spool job. Sometimes you get a paper jam and printer will keep trying to print.

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[rrrohan]

Or it did print and another user accidentally grabbed it, the realised the next day and just place it back on the copier.

Check job log

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[copier tech]

Customer said day before they sent a print job and it didn't print so they printed it again and it printed fine. Next day it printed the job that never printed. Is this even possible for the copier to do this? Seems more logical to me print job was on a PC in their office and someone printed it or job was on the network somewhere?

Never heard of this before so told customer I would look into it and get back to them.

Any ideas appreciated.

Thanks in advance


Check the copier is installed on an IP port not WSD.

[blackcat4866]

Check the copier is installed on an IP port not WSD.



Yes, WSD port will do this. I've found 3 year old jobs in the print queue.

Another possibility is that somebody has a duplicate IP address on a mobile device. When they take the laptop home, the job(s) come through. I've seen this on a couple of occasions. The funny part is that the local IT always asserts that couldn't possibly be the case. =^..^=

[BillyCarpenter]

Yes, WSD port will do this. I've found 3 year old jobs in the print queue.

Another possibility is that somebody has a duplicate IP address on a mobile device. When they take the laptop home, the job(s) come through. I've seen this on a couple of occasions. The funny part is that the local IT always asserts that couldn't possibly be the case. =^..^=


That's a scenario that I haven't thought of. I'll have to add that to my notes. :D

[allan]

Or it did print and another user accidentally grabbed it, the realised the next day and just place it back on the copier.

Check job log

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OP to ask costumer to ask around if someone indeed took it by mistake.

[blackcat4866]

On one occasion I had the IT professional remoted into on my laptop. He watches while I ping the copier's IP. He says: "So? Sure it will ping." I say: "It would ... if the network cable was plugged into the copier ... but it's not. So what am I pinging?" It turned out to be a Samsung cellphone that I could identify by the MAC address.

On another occasion the IT professional issues me a new IP address for a new install. I say: "There's a problem ... this IP address is already being used, I'm getting a ping without the cable connected. Can I have a different address?" He says: "No, that can't be. I issue the addresses here."
??? "Ok, that can't be. Now can I have a different address?"
=^..^=

[rrrohan]

Printer warns if it detects IP conflict though

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[allan]

Printer warns if it detects IP conflict though

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Yes some times on the bottom of the screen but not always. Had exactly the scenario BC is describing with the cellphones before. Also identified it to be a phone using the MAC address.

[rrrohan]

Yeah you might be right or it might only check once at startup. I think that's what it's doing when it says Waiting ARP request

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