Missing - Bypass tray overwrite settings for print PC

[tmmdmmm]

Hello all!
I was at a call earlier and a customers program would only print envelopes as Paper Type: Plain over Paper Type: Envelope. Other programs had the right type.
I had read about "Bypass tray overwrite settings for print PC", and it should be in Admin>System.
Could not find it on the MFP nor signed into admin on web connection, same with the rest of my calls for the day.
Does anyone know of a setting that could be conflicting?

[Synthohol]

knowing the model may help a bit.

[rrrohan]

You didn't mention the model but from memory it's only a feature on 8 series and on

Sent from my Pixel 4 XL using Tapatalk

[blackcat4866]

What application are you using. Are you defining both paper size: COM10, and media type: envelope in the application?

=^..^=

[tmmdmmm]

You didn't mention the model but from memory it's only a feature on 8 series and on

Sent from my Pixel 4 XL using Tapatalk

thanks! My bad, thought I had mentioned it was a 4 series, and looking at my log so were the rest of the ones I checked that day