BizHub C368

[copyman]

Hi,

I received the following email and attachment from a customer of mine.

Any ideas what would cause this? I've never seen it on the 4 or 8 series.

Thanks in advance for any help

[Hansoon]

That's the typical error caused by one of the latest W10 updates and the build in Windows Photo app. It has nothing to do with our machines, it's a Windows bug.
I advise my customers to use other software to view photos such as XnView. Solved all the problems.

XnSoft
(https://www.xnview.com)

Hans

[avecosat]

Or delete the Windows update

[barber782]

A windows update that was released end of March seems to have caused a few issues. There is an optional windows update that now addresses this particular issue. Just update any optional updates available. Had an issue on a 250i yesterday.

Sent from my VTR-L09 using Tapatalk

[copier tech]

Hi,

I received the following email and attachment from a customer of mine.

Any ideas what would cause this? I've never seen it on the 4 or 8 series.

Thanks in advance for any help

This is a known issue happening across many manufacturers.

Update the firmware & install the latest Windows updates or manually install this one.

March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band (https://support.microsoft.com/en-us/topic/march-18-2021-kb5001649-os-builds-19041-870-and-19042-870-out-of-band-ebbe0617-3a63-467a-aaaa-2a4c68a6de33)

[copyman]

Thank you everyone!

[REGSIS]

That's the typical error caused by one of the latest W10 updates and the build in Windows Photo app. It has nothing to do with our machines, it's a Windows bug.
I advise my customers to use other software to view photos such as XnView. Solved all the problems.

XnSoft
(https://www.xnview.com)

Hans

IIRC the app is called "Photos" and when you print a jpeg from it to bizhub 226 it doesn't spool the job at all.
If you must use it, use it just for viewing.

[copier tech]

As a temp fix simply use IrfanView to print jpeg files

Windows will automatically update & resolve the issue in the coming days so you can revert to your default image viewer if required.



https://mega.nz/file/VMFhHQLQ#_mRcbkt3VXw7PxOkd3mpj_eaFKlN-5tkmWA_0SmtGKg