View Full Version : C300i jam 93-01
Hello,
Customer reported that duplex jam has been occurred frequently.
I visited and got duplex feed test and seems normal, checked the relative components.( duplex rollers, sensors, actuator, motor )
Any idea for this issue?
srvctec
04-19-2021, 04:26 PM
I'd start in the service manual for that code and do what it says.
tsbservice
04-19-2021, 04:32 PM
Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
This is about first thing I check when customers report paper jams but upon my initial testing machine is working.
Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
This is about first thing I check when customers report paper jams but upon my initial testing machine is working.
yes, i checked jam history and this code listed.
this code occurred about 2-3days interval, mainly tray 1 A4.
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