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jwai
04-19-2021, 04:23 PM
Hello,

Customer reported that duplex jam has been occurred frequently.
I visited and got duplex feed test and seems normal, checked the relative components.( duplex rollers, sensors, actuator, motor )

Any idea for this issue?

srvctec
04-19-2021, 04:26 PM
I'd start in the service manual for that code and do what it says.

tsbservice
04-19-2021, 04:32 PM
Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
This is about first thing I check when customers report paper jams but upon my initial testing machine is working.

jwai
04-20-2021, 06:43 AM
Are you sure for jam code number? Did you check error history for time and number of occurrence of code?
This is about first thing I check when customers report paper jams but upon my initial testing machine is working.

yes, i checked jam history and this code listed.

jwai
04-20-2021, 06:49 AM
this code occurred about 2-3days interval, mainly tray 1 A4.

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