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Zesti
06-25-2021, 02:42 PM
Hi there,
There is this 367, not detecting external USB. External USB settings in admin settings not showing. Tried to detect USB from state conformation showing NG...... Any idea?

Synthohol
06-25-2021, 04:48 PM
It's rare that a drive over 8gb is recognized. Have you tried a 2g or 4g?

Synthohol
06-25-2021, 04:49 PM
Also if the hdd is not "set" there are no USB options I believe.

blackcat4866
06-26-2021, 12:17 AM
Has the cable been disconnected? As a redundancy, in certain environments the external USB port is disabled, and the cable disconnected. =^..^=

allan
06-26-2021, 08:19 AM
Also could be disable under system settings > userbox settings > external memory settings.

Zesti
06-26-2021, 01:53 PM
Thanks all,
Everything has been accounted for... A 32 GB FAT32 drive is accessible on another BH367 machine.
There is no HDD in other machine also but USB is detecting. If HDD is not present even then it should access USB and save to it at least.
The option for External memory is not showing.....is there any SW settings for disabled USB ports.
Once there was a problem in a BH367 machine and I switched the USB port on the MFP board and that was working.

tsbservice
06-26-2021, 04:29 PM
Start from scratch do Initialize all.

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