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Oystercopy
07-02-2021, 06:44 PM
Hey guys. So, I installed this machine yesterday, although I can't specifically remember if I tested the PRINT functionality. Got it to the customer and on their network, and I can get to Pagescope, the driver loads, etc. but the machine will never print. All test prints and other jobs just stay in the queue. Any ideas? Firmware is also up to date at level D.
Thanks in advance!
OC

Synthohol
07-02-2021, 10:52 PM
make sure its port is 9100 and standard ip, not that WSD bat guano.

tsbservice
07-02-2021, 11:04 PM
Can you ping it?

Synthohol
07-02-2021, 11:16 PM
i think he said he can open pagescope, hope its as simple as a port or authentication issue.
didnt mention if acct track or autherntication is being used.

blackcat4866
07-02-2021, 11:51 PM
Can you print directly from the laptop, off the network? It could be as simple as a duplicate IP. =^..^=

Oystercopy
07-03-2021, 07:35 PM
Can you print directly from the laptop, off the network? It could be as simple as a duplicate IP. =^..^=

thanks for all the replies, guys. No, I hadn't tried from a laptop, and it is possible that its an IP address conflict...
Waiting for the customer's response then will try to post back.
OC

Oystercopy
07-17-2021, 04:37 PM
OK, not an IP address conflict.. anything else?
OC

Synthohol
07-19-2021, 01:59 PM
is acct track or authentication off?
any consumables past life?
try a network initialization yet?

Oystercopy
07-19-2021, 05:30 PM
No consumables past life.

Machine only has about 2K pages.

I didn't know there was a network initialization setting on this small machine?
If so, is that in Service Mode somewhere?
OC

tsbservice
07-19-2021, 05:52 PM
Admin settings - Security Settings - Initialize - Restore Network

blackcat4866
07-19-2021, 11:11 PM
Were you successfully connecting directly to your laptop? =^..^=

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