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Hansoon
07-13-2021, 08:50 AM
Customer called me, he has an BH-C-280 with the searchable PDF option LK-105.
Often when scanning a set of A4 documents, some of the originals are changing their orientation from portrait to landscape from itself at random in the scan result.

This is ofcourse highly unwanted. When copying the same set of originals this never happens. The effect seems limited to scanning. I want to go there in the coming days to see if the issue happens too when searchable PDF option is deactivated.

Question: Is this a known issue?

Hans

Synaux
07-13-2021, 09:00 AM
Scanning on Konica MFPs is weak AF.

Having been an end user (and tech), I have noticed that copy mode is reliable, but not scanning.

You almost have to set the scan-size. EVERYtime

I have no workaround for this. It is just a thing.

If they are scanning one document size (say 11x17 set that up in user preferences) and train them how to change size.

Of course clean the relevant sensors :P

kingarthur
07-13-2021, 05:47 PM
Go into the PDF settings in Scanning, turn off "Auto rotate"

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