Scan to email failure - bizhub c284

[AhmedChamumi]

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.:eek:


Best regards,

Ahmed R. Chamumi

[Synthohol]

what about just telling them the old ass machine is no longer supported and the need to upgrade to keep with todays security standards.
if they dont want to hear that, tough shit. scan to folder or a USB drive and email it from a PC

do they still run windows 3.1? windows95? on their computers? i doubt it. they HAD to use something newer and supported with their applications.
this is just a small example. i can go on for hours about this.
an 8-10 year old machine can not be expected to have the same functions and features today.
do they still use floppy disks?
cars with leaded gas?

times change and so must they.

its NEVER personal, its just how it is now.

you are under no obligation to put a bandaid on a broken arm for your client.
show me in a service contract that says differently.

[Walterj]

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.:eek:


Best regards,
.
Ahmed R. Chamumi


Good day:
If you want a specific FW Base or FW Special, or any resolution of any error code that your machine may emit, you can only write to my email walvaradocruz@gmail.com
Greetings

[AhmedChamumi]

what about just telling them the old ass machine is no longer supported and the need to upgrade to keep with todays security standards.
if they dont want to hear that, tough shit. scan to folder or a USB drive and email it from a PC

do they still run windows 3.1? windows95? on their computers? i doubt it. they HAD to use something newer and supported with their applications.
this is just a small example. i can go on for hours about this.
an 8-10 year old machine can not be expected to have the same functions and features today.
do they still use floppy disks?
cars with leaded gas?

times change and so must they.

its NEVER personal, its just how it is now.

you are under no obligation to put a bandaid on a broken arm for your client.
show me in a service contract that says differently.


Word, sounds firm and straight forward, will represent the options to them at my earliest convenience.


Best regards,

Ahmed R. Chamumi

[DK-tech]

Only way is to use the "level up" firmware for cxx4 models wich should work. If you are not a KM tech you will need to contact a such.

[drowranger]

I assume the client is using gmail for emailing.
For these old machines i would use the restricted Gmail smtp server on port 25 .They can only email to gmail domain emails.

More information on how to setup scan to email using this method ...
Send email from a printer, scanner, or app - Google Workspace Admin Help (https://support.google.com/a/answer/176600?hl=en#zippy=%2Cuse-the-restricted-gmail-smtp-server)
Set up the app or device with the restricted Gmail SMTP server



On your device or app, connect to the restricted SMTP server:

Enter aspmx.l.google.com as the server address.
Enter 25 in the Port field.


Identify the IP address of the device or app.
In the Admin console, add the IP address of the device or app to the allowlist. Detailed steps are in Add IP addresses to allow lists in Gmail (https://support.google.com/a/answer/60751).
Set up an SPF TXT record for your domain. Make sure the TXT record includes the IP address of the device or app so that receiving servers don’t reject messages. For detailed steps to set up a TXT record for SPF, go to Help prevent email spoofing with SPF records (https://support.google.com/a/answer/178723).

For example, if your device sends from IP address 123.45.67.89, add that address to your TXT record for SPF. Don't remove the Google Workspace mail servers in the TXT record:
v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

[copier tech]

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.:eek:


Best regards,

Ahmed R. Chamumi

You could try the version up firmware this gives the non e models the same functions as the C224e series etc.

49734

[AhmedChamumi]

I assume the client is using gmail for emailing.
For these old machines i would use the restricted Gmail smtp server on port 25 .They can only email to gmail domain emails.

More information on how to setup scan to email using this method ...
Send email from a printer, scanner, or app - Google Workspace Admin Help (https://support.google.com/a/answer/176600?hl=en#zippy=%2Cuse-the-restricted-gmail-smtp-server)
Set up the app or device with the restricted Gmail SMTP server



On your device or app, connect to the restricted SMTP server:

Enter aspmx.l.google.com as the server address.
Enter 25 in the Port field.


Identify the IP address of the device or app.
In the Admin console, add the IP address of the device or app to the allowlist. Detailed steps are in Add IP addresses to allow lists in Gmail (https://support.google.com/a/answer/60751).
Set up an SPF TXT record for your domain. Make sure the TXT record includes the IP address of the device or app so that receiving servers don’t reject messages. For detailed steps to set up a TXT record for SPF, go to Help prevent email spoofing with SPF records (https://support.google.com/a/answer/178723).

For example, if your device sends from IP address 123.45.67.89, add that address to your TXT record for SPF. Don't remove the Google Workspace mail servers in the TXT record:
v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

Thank you so much for this resourceful information which i didn't know existed, i will put that on the table as an option.

Appreciated.

[AhmedChamumi]

You could try the version up firmware this gives the non e models the same functions as the C224e series etc.49734

This was my first resort but our company shifted dealership to Ricoh leaving us with limited resources for nursing these old beauties.

Best regards,

Ahmed.

[REGSIS]

On gmail you must enable option to connect less secure devices.

[AhmedChamumi]

On gmail you must enable option to connect less secure devices.


Yes i did that and still the problem persisted.



Best regards,

Ahmed R. Chamumi.

[copier tech]

Yes i did that and still the problem persisted.



Best regards,

Ahmed R. Chamumi.

The C284 will never scan via gmail it's not supported unless you install the version up firmware.

[PrintWhisperer]

One possible workaround would be to scan to an SMTP relay. There are a number of free SMTP relay clients which can be installed on a local machine and set-up to only accept relay from the MFP.


It should, in turn, resend the email using appropriate TLS security from the PC.

[Synthohol]

Not to sound like an ass but never have I seen a better time to upgrade a copier instead of putting band-aids on broken arms.
If the customer is still using windows 95 I can see why they hesitate to upgrade but because win95 is NO LONGER SUPPORTED by the manufacturer the copier also having technology that is no longer supported its time to put it to pasture.
Doesn't anyone sell new machines anymore?
The xx4 non e series is dead. Stop trying to be a necromancer!! LOL

[AhmedChamumi]

Not to sound like an ass but never have I seen a better time to upgrade a copier instead of putting band-aids on broken arms.
If the customer is still using windows 95 I can see why they hesitate to upgrade but because win95 is NO LONGER SUPPORTED by the manufacturer the copier also having technology that is no longer supported its time to put it to pasture.
Doesn't anyone sell new machines anymore?
The xx4 non e series is dead. Stop trying to be a necromancer!! LOL

:D Synthohol i totally get your point and you are right, there are just two reasons spurring my enthusiasm into consistently pursuing this course of action... first and foremost is this client has an oncoming business expansion that will spread across several regions and this effort is meant to showcase our commitment which might turn out beneficial in the near future race to bag the supplying deal and the managing director (client) is kind of a stuck in the mud old school (though we shall be more louder on what is doable and what's not on the next contract if it shall materialize), secondly is just a technical curiosity of experimenting with a proposed method (scanning to email indiscriminately),

The current contract doesn't hold me responsible for turning water into wine...Lol

Best regards,


Ahmed R. Chamumi.

[Synthohol]

in the essence of experimentation sure, its fun to trick something into doing something its not supposed to do.
hell, my web server is nothing more than an old fiery running XP hosting my website. i get it.
i suppose its all the other negative consequences i've turned into a frankencopier by doing the 2 firmwares and bit switches but other things on the machines had weird problems afterwards so thats why im so adamant about avoiding the weird stuff that happened after doing the "upgrade trick" and it was embarrassing going back to the client and addressing the lockup issues and other issues i couldnt fix with firmware because the 2 i used couldnt be upgraded afterward to fix them.
i will however suggest if you do choose that route to upgrade the ram to 4Gb as that seemed to help.
my take is if the manufacturer discontinued support, why are we chasing our tails to get older equipment functioning like current machines when the lease is been up for years and now that security is much tighter and the new models support all that out of the box, its only logical to upgrade and keep with the current technology.
experimenting with an in-house machine is one thing but having an important client depend on a machine that was "tricked" into working it just wont sit right with me and my fellow techs.
YMMV.
sorry if i came off entitled, that was not my intent.

[AhmedChamumi]

in the essence of experimentation sure, its fun to trick something into doing something its not supposed to do.
hell, my web server is nothing more than an old fiery running XP hosting my website. i get it.
i suppose its all the other negative consequences i've turned into a frankencopier by doing the 2 firmwares and bit switches but other things on the machines had weird problems afterwards so thats why im so adamant about avoiding the weird stuff that happened after doing the "upgrade trick" and it was embarrassing going back to the client and addressing the lockup issues and other issues i couldnt fix with firmware because the 2 i used couldnt be upgraded afterward to fix them.
i will however suggest if you do choose that route to upgrade the ram to 4Gb as that seemed to help.
my take is if the manufacturer discontinued support, why are we chasing our tails to get older equipment functioning like current machines when the lease is been up for years and now that security is much tighter and the new models support all that out of the box, its only logical to upgrade and keep with the current technology.
experimenting with an in-house machine is one thing but having an important client depend on a machine that was "tricked" into working it just wont sit right with me and my fellow techs.
YMMV.
sorry if i came off entitled, that was not my intent.


No offence taken, on the contrary i'm more thankful to have been exposed to a different modus operandi that draws the line between concrete solutions and "may be's" and besides im all open to suggestion and guidance since our field comes with an infinite loop of learning and relearning

Thanks Synthohol for your time and sincere insight.


Best regards,

Ahmed R. Chamumi

[adecanmin]

I have customers with old equipment. It can be a challenge to keep them functioning. As long as the customer knows you're going above and beyond to keep an old piece of equipment working. I have several older machines scanning to email using smtp2go. It works well. I tell them if they go over the free minimums they will have to pay for the service.

[copier tech]

:D Synthohol i totally get your point and you are right, there are just two reasons spurring my enthusiasm into consistently pursuing this course of action... first and foremost is this client has an oncoming business expansion that will spread across several regions and this effort is meant to showcase our commitment which might turn out beneficial in the near future race to bag the supplying deal and the managing director (client) is kind of a stuck in the mud old school (though we shall be more louder on what is doable and what's not on the next contract if it shall materialize), secondly is just a technical curiosity of experimenting with a proposed method (scanning to email indiscriminately),

The current contract doesn't hold me responsible for turning water into wine...Lol

Best regards,


Ahmed R. Chamumi.

Always good to a keep a client like this happy it is important to hold on to 'future business'

If all they want is to scan via gmail for example then as I said before the easiest solution is to install the version up firmware & create them a gmail account.

To keep it looking professional you can use their company name in the email or scans@gmail.com for example however i'm sure that will have been taken years ago!

[robinsonad86]

Look at something like smtp2go for the smtp server instead of gmail. Will still allow you to scan to gmail addresses but no need to version up

[kingarthur]

if everything else is sorted and the machine is capable of scanning to Gmail. the mistake i see a lot.....in the "machine settings" the email address has to go where the "Device name" is and NOT the where the "email address" goes....a Gmail peculiarity....