C3300i freeze in boot

[Sysco]

I have a C3300i which freeze in boot (KM logo) the line is 1/3 on total.
This machines worked with perfect to friday.
From friday it stucked to boot.
I think it's an SD Card error.
Can I boot it without SD Card?
If I change a new SD Card it will be working, or I need something (format)?
What stored in SD Card?

[Synthohol]

try firmware.

[drowranger]

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

[Firmaware]

For C3350 there is a tool for boot issue. I don't know work also with printer

Gesendet von meinem SM-G980F mit Tapatalk

[Sysco]

try firmware.

It's the G2-E9 fw version.

[Sysco]

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

I will check this today.

[Sysco]

For C3350 there is a tool for boot issue. I don't know work also with printer

Gesendet von meinem SM-G980F mit Tapatalk

And how can I checked it?

[tsbservice]

And how can I checked it?

He basically repeated what drowranger said. Download and use this tool/firmware its simple.
Good luck

[Sysco]

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

I checked the diagnostic tool in the machine.
Nothing change.
It's freeze and not going to diagnostic menu.
I waited 5 minutes.
I checked the USB in other machine and it's work perfectly.
I don't know what I will change.

[Sysco]

I checked the diagnostic tool in the machine.
Nothing change.
It's freeze and not going to diagnostic menu.
I waited 5 minutes.
I checked the USB in other machine and it's work perfectly.
I don't know what I will change.
Attached the photo.

[copier tech]

Attached the photo.


It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

50063

[tsbservice]

It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

50063

Good luck on latest i-series to use mainly old 4GB drives. It's not gonna happen.
Boot stuck at 25% is known issue on bigger models(A3).

[Sysco]

It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

50063

I will try today, but the other USB stick worked in other machines I think not is this the problem.

[Sysco]

I will try today, but the other USB stick worked in other machines I think not is this the problem.

Ok, I tryed the other (2GB) USB stick, and same result.
The C3300i can't boot, freeze in the start logo.
The other USB stick is also working in other C3300i machine.

[Firmaware]

I'll try with the reset tool.

Gesendet von meinem SM-G980F mit Tapatalk

[Tomesz]

Hi!
I have same problem, but I don't have any logo on boot screen. I would like to download the reset tool FW, with no luck.
Is anyone have the AAJT0Y0-F000-GXX-22.exe ? Thank you guys in advance!

[copier tech]

Hi!
I have same problem, but I don't have any logo on boot screen. I would like to download the reset tool FW, with no luck.
Is anyone have the AAJT0Y0-F000-GXX-22.exe ? Thank you guys in advance!


We can supply this for you.

Should you still require it please contact us via either web site below.

[rolls.bo]

hello, change SSD and follow the technical procedure to follow.
If you are not a Konica certified technician on this model, do nothing and call a trained technician.
The SSD disk is not a common disk but is specially made by Konica.
Good luck

[jwai]

I had this issue before and finally fixed it by replaced genuine SD card.

BTW, other SD card ( for example scandisk, kingston etc... ) can be used on these machines ? ( C3300i , 246i etc... )

[rolls.bo]

no, you must use an original Konica SD

bye

[and]

In my case recovery tool not start.
Firmware not start.
Removed the SD i can do firmware update and use recovery tool to check CPU was good.

I changed the broken SD.