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jwai
09-14-2021, 10:27 AM
Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )

Any suggestion about this issue?

Albonline
09-14-2021, 03:10 PM
Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )Any suggestion about this issue?


I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.

blackcat4866
09-14-2021, 03:17 PM
I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=

Albonline
09-14-2021, 03:51 PM
I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=

c227 is not a konica scanner . no ccd uses cis built into first mirror/lamp unit (cis unit)

blackcat4866
09-14-2021, 04:18 PM
Thanks for the correction! =^..^=

jwai
09-14-2021, 04:49 PM
I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.

so you consider the flat cable is the most possible cause?

blackcat4866
09-14-2021, 04:53 PM
Something like this?:

50138

I've seen this on Toshibas. =^..^=

Albonline
09-14-2021, 06:04 PM
so you consider the flat cable is the most possible cause?

you can see the broken traces if you inspect the ribbon cable. if there are ripples in it, its falling apart on the inside.

copier tech
09-14-2021, 08:12 PM
Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )

Any suggestion about this issue?

I'd start first by updating the firmware & then the function version.

When scanning/copying the HDD is being written to so you could have a failing HDD.

zoool
09-14-2021, 08:15 PM
look for this firmware A7AH0Y0-F000-GC2-K7-990-CHECKSUM-b131

i have that issue in b/w 227

jwai
09-15-2021, 06:13 AM
I'd start first by updating the firmware & then the function version.

When scanning/copying the HDD is being written to so you could have a failing HDD.






The printing is OK, copyscan through document feeder is ok, mainly occurred on copy/scan through original glass.

jwai
10-27-2021, 04:14 PM
I updated the machine with GC2-W4 firmware and test a period, this month I visit and check the error call times, 9401 > FA17 > FC06.

Now I consider it may cause of IR unit, flat cable, MFPB or other else?

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