Bizhub 250i error c-c164

[cyta123]

I have a bizhub c250i with error c-c164. After display error it reboots. I can get into Tech Mode. I updated to the latest firmaware -still the same error, I changed type model according SM - no change. I can't find anything about this error on infohub (Europe).

[srvctec]

From the service manual.https://uploads.tapatalk-cdn.com/20211111/abfe034a1750671e96da4028e912f8f1.jpg

[Synthohol]

I changed type model according SM - no change.
Why did you change it? What is the first 4 of the serial#‽

Aa2j is 10 and 1
Aa2k is 10 and 2
Aa2m is 10 and D

[cyta123]

Why did you change it? What is the first 4 of the serial#‽

Aa2j is 10 and 1
Aa2k is 10 and 2
Aa2m is 10 and D

The first 4 digit are: AA2M so I writed 10 and D but no effect.

According to SM I made first 3 points of procedure.

[Albonline]

Why did you change it? What is the first 4 of the serial#‽

Aa2j is 10 and 1
Aa2k is 10 and 2
Aa2m is 10 and D

The first 4 digit are: AA2M so I writed 10 and D but no effect.

According to SM I made first 3 points of procedure.

what hardware was just replaced? (this code happens when you try and use used parts from a different copier without resetting them first.)

[cyta123]

Nothing was replaced. The machine just restart itself and error c-c164 appeared.

[Albonline]

Nothing was replaced. The machine just restart itself and error c-c164 appeared.

You may need to run the board reset file, set machine type correctly, and then do firmware.

I strongly suspect some sort of hardware damage here though.

[cyta123]

I will reset machine soon.
I let you know after that.

[Woxner]

Had one of my techs have this on 250i it turned out the SSHD was flaky. he tried reset and format but had to replace it.

[cyta123]

Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?

[tsbservice]

Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?

Really good question but the answer as far as I know atm is No.
Did you tried reset and format?

[avecosat]

Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?
I tried but I didn't get it

[cyta123]

J formated ssd memory and updated firmware - no effect.
First apeared c-164 and then go into self-diagnostic, later machine are frozen.

[Woxner]

Dont go above G4 or J9

[cyta123]

Do you think it is a good idea to use a reset tools a789be?

[Woxner]

you can try but it may have been corrupted. just like the 8 series give it time to work once you turn it back on. see if it will give recover data

[cyta123]

No "recover data" apeared.

[bzq]

Why did you change it? What is the first 4 of the serial#‽

Aa2j is 10 and 1
Aa2k is 10 and 2
Aa2m is 10 and D

Hi, i have C250Iwith boot hang on 25%. Tried the test firmware, normal firmware (different versions that i had) and no reaction (the USB was good, worked on other machines).

I did a reball on CPU board and it started reacting on the firmware, did the etst (all OK, CPU, SSD OK), so i did the firmware. It started booting up but gives C-C164 error (machine code was set to 10 D according to S/N and info You supplied) still a no go.

Can You supply a reset tool and proper firmware? Would be grateful.

[Synthohol]

try running the GXX repair/diag firmware.

[bzq]

try running the GXX repair/diag firmware.

Did that, tested everything OK, did the recover, told me to do the FW, after FW still C-C164

[REGSIS]

Did that, tested everything OK, did the recover, told me to do the FW, after FW still C-C164

Diagnostic tool should piont you to the faulty part (CPU board or SSD board). Replace it and update FW (select correct machine model).
In my case it was a CPU board.

[bzq]

Diagnostic tool should piont you to the faulty part (CPU board or SSD board). Replace it and update FW (select correct machine model).
In my case it was a CPU board.

diagnostic tool marks everything as OK

[Albonline]

diagnostic tool marks everything as OK the code say's the cpu has the wrong firmware. there is not a way to clear the cpu board as far as i know. you will probably have to replace it.

[Synthohol]

can you boot into trouble reset, access service mode and see if full diagnostics will work?
verify the machine and type are correct booting from a firmware stick if you havent already.

[shannu44]

I am experiencing an error with my bizhub c250i. The error code is c-c164, and after the error is displayed, the machine reboots. I have accessed Tech Mode, updated the firmware to the latest version, but the error persists.tristan tate (https://thetristantate.com/) I also tried changing the type model according to the service manual, but it did not make any difference. Unfortunately, I couldn't find any information about this error on infohub (Europe).

[Synthohol]

I am experiencing an error (silly link).

well that was a non motivating link dumped in the post. was that intentional?
we all make typing errors, i just hope you arent spamming this thread for that silly link because that would be lame.

[tsbservice]

well that was a non motivating link dumped in the post. was that intentional?
we all make typing errors, i just hope you arent spamming this thread for that silly link because that would be lame.

The bots are getting smarter I think they're using chat gpt and integrated their links in real questions. How do you imagine new registered user to make this mistake incidentally :)

[Synthohol]

using using the "posts awaiting moderation" feature would be impossible in a forum this popular.
im trying to remember if there is a feature in vBulletin that wont let you post in any forum until they do a welcome new user post in a designated forum.


The bots are getting smarter I think they're using chat gpt and integrated their links in real questions. How do you imagine new registered user to make this mistake incidentally http://www.copytechnet.com/forums/images/smilies/smile.png
i was being polite today.

[tsbservice]

using using the "posts awaiting moderation" feature would be impossible in a forum this popular.
im trying to remember if there is a feature in vBulletin that wont let you post in any forum until they do a welcome new user post in a designated forum.


i was being polite today.

Yes and being polite is good for most of the time. I'm happy camper too... well 😊 most of the time.
Being a tech is great job, nobody can turn my screwdriver, period. It makes me feel good.

[bzq]

can you boot into trouble reset, access service mode and see if full diagnostics will work?
verify the machine and type are correct booting from a firmware stick if you havent already.

Yes at this point i can, it marks everything as OK.

[Synthohol]

is the storage device correct in service mode? ssd or microsd?
there is a hail mary procedure to format the ssd and thats gotten me out of trouble codes.

NVRAM Clear1. Call the Service Mode to the screen.2. Touch [State Confirmation] -> [Self-diag.(Full)] to display the “Self Full Check” screen.3. Press the following keys in this order.• Stop -> 2 -> 9 -> 8 -> 24. Touch [NVRAM Clear].5. Touch [Clear the memory.] or [Start].This clears the nonvolatile memory information and the machine is automatically is restarted.NOTE▪ The warning screen appears after the restarting. Perform a data recovery procedure according to the predeterminedprocedure.▪ If the performance of "nonvolatile memory clear" does not solve the problem, perform "enhanced nonvolatile memory clear.”Enhanced NVRAM Clear1. Call the Service Mode to the screen.2. Touch [State Confirmation] -> [Self-diag.(Full)] to display the “Self Full Check” screen.bizhub C360i/C300i/C250i L TROUBLESHOOTING > 3. TROUBLE CODEL-583. Press the following keys in this order.• Stop -> 2 -> 9 -> 8 -> 24. Touch [Enhanced NVRAM Clear].5. Touch [Clear the memory.] or [Start].6. When “OK” is displayed, turn OFF the main power switch of the main body.7. Insert the USB memory that contains the latest firmware data and, while holding down the Rear stop key, turn ON the main power switch.After "enhanced nonvolatile memory clear" has been performed, "Machine/Type" needs to be input and, after "Machine/Type" has beeninput, the firmware needs to be reinstalled.8. When the firmware has been installed, turn OFF the main power switch.9. Remove the USB memory and turn ON the main power switch. Make sure that the machine is started.10. If the performance of "nonvolatile memory clear" and "enhanced nonvolatile memory clear" does not solve the problem, replace the storageboard.11. If the problem persists even after the replacement of the storage board, replace the CPU board.