Office 365 No Longer Works on Bizhub's

[captainrva]

I have seen mixed answers about this but I have a Bizhub 423 that was sending fine up until they dumped TLS 1.0, 1.1 but this MFP has no option to turn on or off the TLS versions. Has anyone had luck with this?

[copier tech]

I have seen mixed answers about this but I have a Bizhub 423 that was sending fine up until they dumped TLS 1.0, 1.1 but this MFP has no option to turn on or off the TLS versions. Has anyone had luck with this?

Check the firmware notes but this is an old discontinued model now.

[tsbservice]

Check the firmware notes but this is an old discontinued model now.

Not to mention that thread name is a bit misleading for future reference.

[captainrva]

Not to mention that thread name is a bit misleading for future reference.

I get what you saying, But I can't get office 365 to work on 3, 4, 4e, or 8 series Bizhubs. It used to work just fine up until the end of october.

[tsbservice]

Did you follow this guide:
https://www.google.com/url?sa=t&source=web&rct=j&url=https://copytech.info/Help%2520Guides/Scan%2520to%2520Email%2520Office365.pdf&ved=2ahUKEwj10suFw6L0AhW1gv0HHU1GBocQFnoECA4QAQ&usg=AOvVaw333TJ3l_bVnRHlEyywbsXd
Alternatively you can try this setting although I'm not tried it.
Fix Konica Scan to Email Office 365 Issue - LME Services (https://www.lmeservices.com/konica-scan-to-email-office-365-issue/)

[captainrva]

Did you follow this guide:
https://www.google.com/url?sa=t&source=web&rct=j&url=https://copytech.info/Help%2520Guides/Scan%2520to%2520Email%2520Office365.pdf&ved=2ahUKEwj10suFw6L0AhW1gv0HHU1GBocQFnoECA4QAQ&usg=AOvVaw333TJ3l_bVnRHlEyywbsXd
Alternatively you can try this setting although I'm not tried it.
Fix Konica Scan to Email Office 365 Issue - LME Services (https://www.lmeservices.com/konica-scan-to-email-office-365-issue/)


The google link is what used to work and the 2nd link is a fix by using a local email server as a pass-through which these customers don't have.

[Synthohol]

Sent you a PM with the office 365 guide for bizhubs.
Enjoy.

[Blizzoo]

Maybe a smtp relay may help in this situation?

https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

[femaster]

We have no issues with 4e and newer models using Office 365. Everything older we had to move over to a Rackspace as they still support the less secure connections. At least for the time being. I can't give you any details as this isn't my area of expertise. Our IT guy hands this side of things...

[kingarthur]

Not to mention that thread name is a bit misleading for future reference.

I totally agree, the thread name is totally misleading.

the only problems we're getting lately, is a lot of 365 accounts don't have SMTP Authentication turned on, we just pass it back to their IT to sort...

[captainrva]

We have no issues with 4e and newer models using Office 365. Everything older we had to move over to a Rackspace as they still support the less secure connections. At least for the time being. I can't give you any details as this isn't my area of expertise. Our IT guy hands this side of things...


I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.

[trscolin]

Gmail has an option to enable "Less secure app access" which is why gmail works for old machines that don't support modern email security.

[rrrohan]

My favourite bit is when they don't have IT.

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[shinchan]

I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.


or you could use smtp2go.com

you must have a domain and email in that domain. for example admin@captainrva.com

[femaster]

I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.

What I've heard from out IT guy is that Microsoft isn't supposed to switch over to TLS1.2 until next year (2022), but apparently some of the servers have already been switched for some reason. We've found that O365 scanning on the older machines is hit and miss, depending on which server the copier gets when it attempts to send the scans. Sometimes it works, sometimes it doesn't.

Exchange Online to Introduce Legacy SMTP Endpoint in 2022 - Office 365 for IT Pros (https://office365itpros.com/2021/08/19/exchange-online-to-introduce-legacy-smtp-endpoint-in-2022/)

[copier tech]

I get what you saying, But I can't get office 365 to work on 3, 4, 4e, or 8 series Bizhubs. It used to work just fine up until the end of october.


4 & 3e series are still supported, as you know you simply need to update the firmware.

[copier tech]

I get what you saying, But I can't get office 365 to work on 3, 4, 4e, or 8 series Bizhubs. It used to work just fine up until the end of october.


0365 will work fine on the 4e and 8 series.

Sounds like you are not configuring them correctly.

As always update the firmware to the latest version will resolve most issue.

[rrrohan]

I just use smtp2go for older copiers

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