PDA

View Full Version : Konica c224 e can't access service mode


Custom Search


Pages : [1] 2 3 4 5

DOE
01-03-2022, 07:42 PM
A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

Woxner
01-03-2022, 08:37 PM
Just use the trouble reset for now.
If i remember right this one might need tech support to reset. Three things may take care of the code. Firmware, hdd reformatt mfp pwb.

zoool
01-03-2022, 09:06 PM
you can do a data initialization from pendrive ane password will be standard

tsbservice
01-03-2022, 09:13 PM
A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

Try to format HDD from admin mode before using reset tool(firmware).

srvctec
01-03-2022, 09:23 PM
you can do a data initialization from pendrive ane password will be standard

You can!? I thought the only way was a call to KM tech support.

tmmdmmm
01-04-2022, 01:45 AM
You can!? I thought the only way was a call to KM tech support.

Same here, every time I've called protech. Curious if that works

DOE
01-04-2022, 07:14 PM
Same here, every time I've called protech. Curious if that works

I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.

tsbservice
01-04-2022, 07:25 PM
I went to trouble reset and it also had a key pad and I entered stop 00 stop 0 1 and it still wants a password. I reset the hard drive but can't format it without password. When I go into utility only consumables and 1 other box. No admin or user modes. Still have hard drive code. Easy fix if I could get past service password.

Can you enter admin mode via web connection?

copier tech
01-04-2022, 07:26 PM
A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

I would use the reset tool to clear the CE password then you can troubleshoot the FA14 code etc.

jotunn
01-04-2022, 10:00 PM
Make clear and readable photo of password reset code screen (with serial number and MAC address). Maybe I can help, if the machine have proper date/time set.

tmmdmmm
01-05-2022, 12:32 AM
Make clear and readable photo of password reset code screen (with serial number and MAC address). Maybe I can help, if the machine have proper date/time set.

More information, this should be Stop 00 Stop 01 Clear when you are on the password screen. I'm genuinely curious what your idea of helping is, I believe only Konica can use that information and even protech support doesn't fully understand how its decrypted, only that is has embedded SN and some other info

jotunn
01-05-2022, 06:27 AM
To be more accurate, procedure looks like:

Reference
To perform the CE Password Reset:
1. Press Menu
2. Touch [Counter].
3. Touch the following keys in this order
Stop -> 0 -> 0 -> Stop -> 0 -> 1
4. On your input password screen, touch the following keys in this order
Stop -> Clear


> I'm genuinely curious what your idea of helping is

I'm gonna use tools intended for this task ;) Why use screwdriver as a hammer?

51303

> I believe only Konica can use that information and even protech support doesn't fully understand how its decrypted, only that is has embedded SN and some other info

Yeah, that's right, however I heard that someone broke the encryption 2 or 3 years ago. For me it wasn't worth time and effort, the easier way was "to get where I shouldn't".

techsxge
01-05-2022, 02:48 PM
A previous tech must have changed the service password. I have tried 9272 4 times and twice, 12345678 all that were suggested on the internet and then I'm allow me into the service mode. Is there any way to bypass the password or reset it. I have a c- f a14 code and need to get into the service mode to take care of it but I can't get past the password. Thanks

You can reset the Service Mode Password and Admin Panel Password to default using a special "firmware" called A145FW.TAR
I am not sure if i am allowed to post the file here so i can offer you to send me a email and i'll reply with the file and detailed instructions.
Or someone experienced on this forum tells me i can post this public.

ltdiniz
01-05-2022, 11:27 PM
Enter the Technical mode via Touble Reset that usually if no one has accessed once so the 1st attempt it releases and you change the password.
It may help you in this ok.

DOE
01-06-2022, 06:58 PM
To be more accurate, procedure looks like:

Reference
To perform the CE Password Reset:
1. Press Menu
2. Touch [Counter].
3. Touch the following keys in this order
Stop -> 0 -> 0 -> Stop -> 0 -> 1
4. On your input password screen, touch the following keys in this order
Stop -> Clear


> I'm genuinely curious what your idea of helping is

I'm gonna use tools intended for this task ;) Why use screwdriver as a hammer?

51303

> I believe only Konica can use that information and even protech support doesn't fully understand how its decrypted, only that is has embedded SN and some other info

Yeah, that's right, however I heard that someone broke the encryption 2 or 3 years ago. For me it wasn't worth time and effort, the easier way was "to get where I shouldn't".
I followed your directions and got into the CE reset. It gave me a big long code that I entered and then hit end and it says unable to confirm settings. Tried it multiple times with same results

DOE
01-06-2022, 07:06 PM
Make clear and readable photo of password reset code screen (with serial number and MAC address). Maybe I can help, if the machine have proper date/time set.

The Mac address is 00:20:6B:97:C4:57.
Printer serial # A5C4011111753
Reset code. F6X85-473VW:HCYMV:VGLSH:M773H:2G8YD:EMRQG:EYDNF
When I enter code and hit end it says unable to confirm settings.

jotunn
01-06-2022, 07:29 PM
Everything seems to be ok.

Reset code for your machine below.



The Reset Code process is complete.






MFP Serial Number
A5C4011111753






Reset Code
S87AX-HW2QV-D92QS-A66X2-JQAGW-GG8YD-EMRQG-EYDPX




Now, go again to your Input password screen, touch [Stop]->[C] and there should be a button [Reset Code Input] on your CE Password Reset screen.

51345

51346

DOE
01-06-2022, 10:30 PM
Everything seems to be ok.

Reset code for your machine below.



The Reset Code process is complete.






MFP Serial Number
A5C4011111753






Reset Code
S87AX-HW2QV-D92QS-A66X2-JQAGW-GG8YD-EMRQG-EYDPX




Now, go again to your Input password screen, touch [Stop]->[C] and there should be a button [Reset Code Input] on your CE Password Reset screen.

51345

51346

You are amazing and we cannot thank you enough. The code worked and I was able to get into the service mode. Don't know how you came up with that code but you must be the only one that knows how to do that. Thank you very much.

tulintron
01-07-2022, 08:42 PM
You are amazing and we cannot thank you enough. The code worked and I was able to get into the service mode. Don't know how you came up with that code but you must be the only one that knows how to do that. Thank you very much.Jotunn is a great man. Few here would do that for you. Thank as much as you can.

ltdiniz
01-08-2022, 04:27 PM
Jotunn!!!
Congratulations for helping the friend there in the group and having saved his machine.
LMS access as admin and for few! Success always in your life.

Residenttom
07-11-2022, 10:23 AM
Hey, I have after format my HDD the C-D010 error and don't know the CE Admin password. Can you help me to reset it, so i can fix my errorcode?

Serial: A5C0021044338
MAC: 00:20:6B:AA:77:F3
CE Passwort Request: J5382-JHQ42-LBFRX-AKJR9-55HKD-2G8YD-EMRQG-4YTD5

zoool
07-11-2022, 09:16 PM
how You format HDD if you don't know your CE password? buy new hdd then use initialization tool. after make a procedure from service manual and ce pass will be reset to default.
if you are not a tech then dont do it yourself

Randy2000
07-15-2022, 12:01 PM
Johnn
Please can you help me with the same problem please
Printer serial number. A5AY021004829
MAC address 00:20:6B:83:3A:41
CE PASSWORD RESET REQUEST CODE —NX9MK-NE4EF-XK7MH-9LWXV-FSNP7-KG8YD-EMRQS-YTLD

Thank you


Sent from my iPhone using Tapatalk

Elinto
08-10-2022, 12:47 AM
Jotunn!!!
Congratulations for helping the friend there in the group and having saved his machine.
LMS access as admin and for few! Success always in your life.
i have same problembut code don`t work for machine it c454e

tsbservice
08-10-2022, 05:14 AM
i have same problembut code don`t work for machine it c454e

This code is unique for the machine. Won't work for another.

rrrohan
08-10-2022, 10:35 AM
how You format HDD if you don't know your CE password? buy new hdd then use initialization tool. after make a procedure from service manual and ce pass will be reset to default.
if you are not a tech then dont do it yourself

format can be done in admin mode

Elinto
08-10-2022, 01:43 PM
This code is unique for the machine. Won't work for another.

printer serial number: A5C0012000706
MAC ADDRESS:00:20:6B:9F:3B:12

CE PASSWORD RESET REQUEST CODE : 9K5SF-XPT7N-MRB3C-YNKGB-84MAW-GG8YD-EMRQH-AYTB5

terrance@technetez.com
09-18-2022, 11:18 PM
You can reset the Service Mode Password and Admin Panel Password to default using a special "firmware" called A145FW.TAR
I am not sure if i am allowed to post the file here so i can offer you to send me a email and i'll reply with the file and detailed instructions.
Or someone experienced on this forum tells me i can post this public.


I just saw your thread I wanted to see if you can send me that file A145FW.tar so I can reset my password on my copier

terrance@technetez.com
09-20-2022, 03:09 PM
To be more accurate, procedure looks like:

Reference
To perform the CE Password Reset:
1. Press Menu
2. Touch [Counter].
3. Touch the following keys in this order
Stop -> 0 -> 0 -> Stop -> 0 -> 1
4. On your input password screen, touch the following keys in this order
Stop -> Clear


> I'm genuinely curious what your idea of helping is

I'm gonna use tools intended for this task ;) Why use screwdriver as a hammer?

51303

> I believe only Konica can use that information and even protech support doesn't fully understand how its decrypted, only that is has embedded SN and some other info

Yeah, that's right, however I heard that someone broke the encryption 2 or 3 years ago. For me it wasn't worth time and effort, the easier way was "to get where I shouldn't".


Hello I called Konica and they wouldn't give me the reset code they want to send a tech out could you help me with the reset i followed your steps and I got unable to confirm.

Here is the exact readout
serial # A5C4011008084
mac address 00:20:6b:8b:92:89
code k2v8z-nq7q9-raalp-ebn6b-byr6v-9g8yd-emrqh-ezdbf
Thank you

rrrohan
09-21-2022, 12:33 AM
[in the past you could glitch past password.

I removed a fax kit then remembered i hadnt disabled in first so went to do that.

Just as i was about to enter code the error for fax kit popped up. I just pressed the menu button and i was just magically was in no password.

Ive also done it by unplugging the sensor wire for fuser unit. You will still not know password but you can just turn off CE authentication

jotunn
09-21-2022, 05:30 AM
Hello I called Konica and they wouldn't give me the reset code they want to send a tech out could you help me with the reset i followed your steps and I got unable to confirm.

Here is the exact readout
serial # A5C4011008084
mac address 00:20:6b:8b:92:89
code k2v8z-nq7q9-raalp-ebn6b-byr6v-9g8yd-emrqh-ezdbf
Thank you



Please, verify your data.

54714

femaster
09-21-2022, 06:15 AM
Please, verify your data.

54714

If I had to bet, one (or both) of those "V"s are a "U". It's a pain to tell the difference on these machines as they look way too similar on the screen. In my opinion only one of those letters should have been used in the codes on these copiers.

computek
03-04-2023, 11:07 AM
Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

As title states can't access service mode.
Printer is a bizhubb c224e
have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

Any help would be gratefully appreaciated

thanks in advance

Admin* Apologies if in wrong area.

tsbservice
03-04-2023, 12:01 PM
Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

As title states can't access service mode.
Printer is a bizhubb c224e
have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

Any help would be gratefully appreaciated

thanks in advance

Admin* Apologies if in wrong area.



Make video clip of what you're doing and maybe we can help.
But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

You can change them without resetting counters...

Synthohol
03-04-2023, 01:11 PM
its supposed to beep, ignore the sound.

copyman
03-04-2023, 01:23 PM
As tsb posted it's not necessary to reset counters when replacing consumables but I suspect your consumable messages aren't turned off and you have message to replace on display?

Have you read through this thread and tried any of the suggestions?

computek
03-04-2023, 01:36 PM
Make video clip of what you're doing and maybe we can help.
But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

You can change them without resetting counters...

Hi thanks for your reply.. So I'm just using the standard method I researched online to enter service mode.. I can access the adminsitrative side via web interface and on machine but just cannot access service mode.
from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?

Edit: I'm following this method here
Enter Service Mode (Tech rep) Konica Minolta Bizhub C554e/C454e/C654e/C364e/C284e/C224e - YouTube (https://www.youtube.com/watch?v=lqPkfco-7OQ)

zoool
03-04-2023, 02:40 PM
hi. this is a good method. u can do it faster if you like. u cam have to input a password to enter to service mode. on video they don't have pass on service mode. password can be 9272927292729272 4x9272
admin pass is not correct to enter the service.

femaster
03-04-2023, 07:01 PM
from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?

As Synthohol has stated, ignore the beep and continue pressing the buttons.

Mr Bo
03-05-2023, 10:06 AM
[QUOTE=jotunn;2046274]To be more accurate, procedure looks like:

Reference
To perform the CE Password Reset:
1. Press Menu
2. Touch [Counter].
3. Touch the following keys in this order
Stop -> 0 -> 0 -> Stop -> 0 -> 1
4. On your input password screen, touch the following keys in this order
Stop -> Clear


> I'm genuinely curious what your idea of helping is

I'm gonna use tools intended for this task ;) Why use screwdriver as a hammer?

51303

Dear Jotunn
I have 2 machines that have lost their passwords and are not getting proper support from Konica. Can you please help me restore. I send information :
S/N : AA6V041001894
MAC : 00:20:6B:F1:0B:AE
Request code: 7GGFH-PME3Y-M5549-XJ624-6PG3C-GG8YD-EMZQG-MYDFB

thank you

jotunn
03-05-2023, 10:21 AM
I have 2 machines that have lost their passwords and are not getting proper support from Konica. Can you please help me restore. I send information of a machine:
S/N : AA6V041001894
MAC : 00:20:6B:F1:0B:AE
Request code: 7GGFH-PME3Y-M5549-XJ624-6PG3C-GG8YD-EMZQG-MYDFB

thank you


Reset code for your machine:
AA6V041001894
HADCT-VZA4G-LNQ3F-SVYWT-GYBQ7-WG8YD-EMZQG-MYDLN

57129

Mr Bo
03-05-2023, 10:48 AM
Reset code for your machine:
AA6V041001894
HADCT-VZA4G-LNQ3F-SVYWT-GYBQ7-WG8YD-EMZQG-MYDLN

57129

Thank you for always supporting
Tomorrow I will enter the information into the machine, I will reply back...

Could you please help me with the other device:
S/N : AA6V041002651
MAC: 00:20:6B:F1:3B:04
Request code: ZP5CW-L3ZM7-43VM4-DGG6C-X3ZFD-6G8YD-EMZQG-8ZDPV

Thank you so much!

jotunn
03-05-2023, 10:56 AM
Thank you for always supporting
Tomorrow I will enter the information into the machine, I will reply back...

Could you please help me with the other device:
S/N : AA6V041002651
MAC: 00:20:6B:F1:3B:04
Request code: ZP5CW-L3ZM7-43VM4-DGG6C-X3ZFD-6G8YD-EMZQG-8ZDPV

Thank you so much!

Second reset code
AA6V041002651
EPMNQ-6QL5D-W9HF2-VZXUB-4EPTQ-6G8YD-EMZQG-MYDLF

57130

Mr Bo
03-05-2023, 11:04 AM
Second reset code
AA6V041002651
EPMNQ-6QL5D-W9HF2-VZXUB-4EPTQ-6G8YD-EMZQG-MYDLF

57130

Many thanks Jotunn

jotunn
03-05-2023, 11:13 AM
You're welcome, good luck.

Mr Bo
03-06-2023, 10:34 AM
You're welcome, good luck.

Dear Jotunn,
I have successfully entered, thank you very much
In the process of working with customers, I often encounter these problems caused by technical staff. So I looking forward to your support if I encounter cases like this.


Best regards

computek
03-06-2023, 11:34 AM
its supposed to beep, ignore the sound.

apologies was away at weekend.. thanks for the help and I [finally] managed to get the service code to work... It looks like now though I need to change the CE Password as I get the following [See Attached]

Of anyone could help me with the reset code I'd appreciate it thank you ..

jotunn
03-06-2023, 12:50 PM
apologies was away at weekend.. thanks for the help and I [finally] managed to get the service code to work... It looks like now though I need to change the CE Password as I get the following [See Attached]

Of anyone could help me with the reset code I'd appreciate it thank you ..


Reset code:
ZMRQH-BEBYP-FMMDP-CVAUY-6SKKA-6G8YD-EMZQG-MYDNT

57141

computek
03-06-2023, 01:24 PM
Reset code:
ZMRQH-BEBYP-FMMDP-CVAUY-6SKKA-6G8YD-EMZQG-MYDNT

57141

Thank you jotunn - much apreciated..

Mr Bo
03-15-2023, 09:31 AM
Second reset code
AA6V041002651
EPMNQ-6QL5D-W9HF2-VZXUB-4EPTQ-6G8YD-EMZQG-MYDLF

57130



Dear Jotunn
please support me with reset code,thank you
AA6U041004388
MAC : 00:20:6B:6F:6E:BB
REQUEST CODE: DHMF5-PHKSB-7KK3N-S67ZH-NTXL7-CG8YD-EMZQG-MYTHR

Custom Search