PDA

View Full Version : c284e with No Animation Guide Available issue.


Custom Search


copiertec
01-13-2022, 03:11 PM
We had a new customer call with "No animation Guide Available" They cleared the hdd by watching some video. We went out there and installed Movie data A5C10y0-C00-G00-30 and still get the message. When we force a jam this is the image we get when the copier is jammed, but no animation. Any ideas?51434

Synthohol
01-13-2022, 04:11 PM
If you still get the animation message load it again and watch the screen for "complete" and reboot.
The version should show in the row.

copiertec
01-13-2022, 04:36 PM
If you still get the animation message load it again and watch the screen for "complete" and reboot.
The version should show in the row.

I will re-flash it again. Thank you.

tsbservice
01-13-2022, 04:45 PM
We had a new customer call with "No animation Guide Available" They cleared the hdd by watching some video. We went out there and installed Movie data A5C10y0-C00-G00-30 and still get the message. When we force a jam this is the image we get when the copier is jammed, but no animation. Any ideas?51434

I'm not sure but I may gave you an old or even wrong version(this is the only one I have for that model).

@ Synt - can you check Please.

patrickjlc
01-13-2022, 05:06 PM
Do you need the animation? I have a couple of 364e and 454e with the orange blinking light and no animation guide and they are working fine, granted this are in a self service mode, but try reloading the firmware.

Also you can get rid of the burning message on service mode.

Sent from my motorola one 5G UW using Tapatalk

Synthohol
01-13-2022, 05:11 PM
Sent him a pm

cruis
10-10-2023, 09:15 AM
I need a start-up help. Where can I find the Media Data files (A5C10y0-C00-G00-30) for the C284e in Knova? Something is different here. :confused:

Update: I just learned that I have to search for "Initial". Now I have found it.

Custom Search