Fs 537 not working, paper getting stuck in the RU.

[Ado Mmoloki Moepedi]

I have a bizhub 758 and a 654e. I also have a 537 and another finisher. All this models work with this finisher except for the fs 537, for some reason the paper gets stuck in the RU.

Hope I can get help.

[blackcat4866]

Jam code?

[Ado Mmoloki Moepedi]

Jam code?


This is the situation I have, I'm sorry if my description was vague. I'm trying to do some troubleshooting, another person was assigned to this and left it midway. The only knowledge I possess is that the fs 537 is not working properly. I have a c654e copier working with a fs 536 finisher. The copier which is meant work with the fs 537 is a 758 which is already at the customer site. I tried to connect the fs 537 to the c654e, when I do the Machine gets stuck at the boot screen and blink the alert led. I unplugged the finisher and turned on the machine and tried to connect the finisher with the printer on and it shows that it receives power but when I try to copy. The paper gets stuck in the RU which is not the case when I run the Engine with the fs 536. I don't have a lot of experience in this field but I'm excited to learn.

NB: if you have the manual I would be grateful if you could send it my way.

Thank you for your kind response.

[Synthohol]

fs-534 and fs-535 with an ru-513 are the correct finishers for the c654e.
anything else may start blowing boards.

[Ado Mmoloki Moepedi]

fs-534 and fs-535 with an ru-513 are the correct finishers for the c654e.
anything else may start blowing boards.

Thank you for your response. I figured as much when I realized that they is nothing wrong with the RU. In your experience what are the possible issues that could have the finisher not working properly?

[Synthohol]

Well, plugging it into the wrong model can certainly blow a board or 2.

I moved a machine once and the finisher got unplugged while it was on but being behind the machine I didn't realize and plugged it back in.
It blew the ru board and the fns board.
And that wass on a correct machine

[blackcat4866]

Well, plugging it into the wrong model can certainly blow a board or 2.

I moved a machine once and the finisher got unplugged while it was on but being behind the machine I didn't realize and plugged it back in.
It blew the ru board and the fns board.
And that wass on a correct machine

I learned this lesson a long time ago. The damage happens when you plug in an accessory when the rest of the machine is booted up/live. If the accessory becomes unplugged while live, turn the MFP OFF. Then reconnect the accessory.

I really can't offer anything useful without a jam or error code. =^..^=

[Thayer]

FS-537/537SD needs a RU-515, which I believe is only for 758/808/958 series. FS-536/536SD also can be ran on those models.