C3300i paper jam

[Sysco]

I have a strange error.
When print -for example the konfig page - on C3300i the page jam in front of the
transfer belt unit.
If I make a paper passage test it will be fine everything and all papers going
on the machine.

[tsbservice]

Jam code please?

[Sysco]

Jam code please?

Sry.
The jam code is 11-02.
The strange is when power on the first page (config page) is ok, but if you want to print another
config page it's jam with the above code.