Ineo+ 224e/ KM c224e TPM initialization

[Boroko]

Hi

I have this Develop Ineo+ 224e that have been stuck after we moved it to a new location. First it wanted a serial number. After i did fix that trough the service menu i get "TPM chip has been changed. Initialize TPM settings.". After some reading here i guess the small CMOS battery is dead and after power was off during the move made the printer unusable.

I have change the battery now and from what i can read here on the forum, i need to reset the machine and install a new firmware. But i am a bit stuck at the firmware part. It will take KM Firmware from the Service USB port. But getting the right firmware have grind me to a halt. A guide (https://www.copytechnet.com/forums/konica-minolta/144487-c454e-tpm-chip-has-been-changed-2.html#post1491412) i have been following mention it have to be the latest GDL for my machine.

Any tips with these battery replacement and FW recovery? With the right firmware i should have enough documentation to complete this repair.

[ltdiniz]

Hello colleague, you need to update the GHV-M1 version to prevent future defects after changing the battery as you mentioned here.
But it's a little hard to get these 2 FW GDL and the GHV by the way.
Good luck and let's wait for the expert of this Forum to help you since you are a CONTRIBUTOR.

[Boroko]

Have tried to use 2 different methods to recover the machine. Ht first was this Guide1 (https://www.copytechnet.com/forums/attachments/konica-minolta/46419d1596629415-tpm-chip-restoration-initialization-bizhub-c284e-tpm_settings-pdf) and the second was almost the same but here the reset tool was used after firmware update. The firmware i am using is A5C10Y0-F000-GDR-M1

When the MFP wants to recover data (Error C-D390) it gets stuck after i press yes. I have tried to let it run for some hrs but nothing changes from recovery animation. When i force reboots when it is stuck, i get another recovery error C-D363. When i press yes it completes with no errors. But then i get back to the "TPM initialization" and no print or scanner options.

I have also tried to check if the HDD is functional and have done a format. I might fear it is the SSD that is faulty, but i hope some here knows whats happens here.

[Gift]

Have tried to use 2 different methods to recover the machine. Ht first was this Guide1 (https://www.copytechnet.com/forums/attachments/konica-minolta/46419d1596629415-tpm-chip-restoration-initialization-bizhub-c284e-tpm_settings-pdf) and the second was almost the same but here the reset tool was used after firmware update. The firmware i am using is A5C10Y0-F000-GDR-M1

When the MFP wants to recover data (Error C-D390) it gets stuck after i press yes. I have tried to let it run for some hrs but nothing changes from recovery animation. When i force reboots when it is stuck, i get another recovery error C-D363. When i press yes it completes with no errors. But then i get back to the "TPM initialization" and no print or scanner options.

I have also tried to check if the HDD is functional and have done a format. I might fear it is the SSD that is faulty, but i hope some here knows whats happens here.

Some people reportet that it might be necessary to rund the reset tool a couple of times. I think we also had one or two cases with faulty SSDs we had to replace but at that time we didn't knew about the "multiple-run" reset tool method.

[Boroko]

Some people reportet that it might be necessary to rund the reset tool a couple of times. I think we also had one or two cases with faulty SSDs we had to replace but at that time we didn't knew about the "multiple-run" reset tool method.

Is that before or after FW update?. I have done 3 reset before FW update but not multiple resets after a FW update.

[Gift]

Is that before or after FW update?. I have done 3 reset before FW update but not multiple resets after a FW update.

I can't tell for shure but I think it was before the update, guess the threads still exists so you might and dig a little. I find it easier to search via google like "tpm error site:copytechnet.com" instead of using the forum search function.

[Boroko]

Wonder if i use the reset tool wrong. They mention to use it 3 times.
Is this the procedure ?
- Reset USB be in the service port
- Power on
- After the data initialization screen pops up, i power off.
- And do that 2 more times.
And then continue with F/W update.

Or am i missing something?

[ltdiniz]

Check your PMS
An Instruction Bulletin follows.
Congratulations on being a Forum Contributor.

[Gift]

Wonder if i use the reset tool wrong. They mention to use it 3 times.
Is this the procedure ?
- Reset USB be in the service port
- Power on
- After the data initialization screen pops up, i power off.
- And do that 2 more times.
And then continue with F/W update.

Or am i missing something?

THis is the proper procedure from the tool describtion:

1.Copy "A145FW.tar" in the root folder of USB flash memory.
2.Install the USB flash memory into USB slot for FW download.
3.Turn the main SW ON.
4."Data initialization completed!" is shown.
5.Turn the main SW OFF.
6.Pull the USB flash memory out of MFP
7.Turn the main SW ON.
8.C-D390 is shown on the operation panel, and please wait until "Restore" button is shown
because Auto trouble reset function may perform maximun two times.
9.Touch the "Restore" button to restore the data from SSD board to MFP board.
10.Turn the main SW OFF.

[Boroko]

THis is the proper procedure from the tool describtion:

1.Copy "A145FW.tar" in the root folder of USB flash memory.
2.Install the USB flash memory into USB slot for FW download.
3.Turn the main SW ON.
4."Data initialization completed!" is shown.
5.Turn the main SW OFF.
6.Pull the USB flash memory out of MFP
7.Turn the main SW ON.
8.C-D390 is shown on the operation panel, and please wait until "Restore" button is shown
because Auto trouble reset function may perform maximun two times.
9.Touch the "Restore" button to restore the data from SSD board to MFP board.
10.Turn the main SW OFF.

I never succeed with step 9 as it never complete after i press restore. Have let it be for 12hrs but it just keep the load animation.

Itdiniz PM me with a SSD firmware downgrade instructions i will try next.

[Gift]

I never succeed with step 9 as it never complete after i press restore. Have let it be for 12hrs but it just keep the load animation.

Itdiniz PM me with a SSD firmware downgrade instructions i will try next.

Sounds totally worth a try before getting a new SSD board in case yours is corrupted beyond repair.

[UKTeam]

You may have missed one point....

1. RUN MFP Reset tool (VERY important if fitting a used board rather than a battery change.)

2. Don't reboot, instead Insert USB with fresh Firmware.

3. At the Firmware screen BEFORE it starts updating SET THE MACHINE AND TYPE.
(Your Ineo 224 serial should start A5C4 so both should be set to 3)

4. Reboot and hope for correct recovery.

5. If successful you will need to go through a few set up routines like Date/Time else you'll get those Coloured bars of shame!!!


Best of luck, I can't think of anything else

regards....

[Boroko]

You may have missed one point....

1. RUN MFP Reset tool (VERY important if fitting a used board rather than a battery change.)

2. Don't reboot, instead Insert USB with fresh Firmware.


You mean after I get Data initialization Screen, I remove the USB with reset tool and insert my FW USB in the Service USB port?

[UKTeam]

Not quite... - just don't reboot immediately after the reset tool...


Run the reset - 'Data Ini Completed displayed'

Turn OFF, THEN insert Firmware NOW in order to go straight to update before a boot.

Enter the Machine Type info when the FW screen appears, BEFORE updating starts.

Then do the FW update.

Now you can boot, expect the d390 up to three times, and then recover data.

[rrrohan]

i have same fault on a C454e

I cant find any reset tool on NTS doesnt something similar exsist for the C454e?

[avecosat]

I think it is the same for all series4 :A145FW.tar

[copier tech]

When we face this issue we just load the latest firmware (no need to for the NVram tool)

Once updated & you get the TPM message enter CE mode run all clear machine will reboot 3 times then come to ready.

You will then need to install the movie animation file & you're done.

[Boroko]

When we face this issue we just load the latest firmware (no need to for the NVram tool)

Once updated & you get the TPM message enter CE mode run all clear machine will reboot 3 times then come to ready.

You will then need to install the movie animation file & you're done.


When i run a clear all from CE it returns NG.

Then i reboot it and i get an error that the HDD need to format. After it is formated it is back to the TPM error.

[Boroko]

Its working now.

It was because I replaced the SSD. I was not positive about this procedure at the beginning, because i only could find spare parts in Alibaba. But then i found Original KM spare parts in the EU where the SSD only cost 110€.

I applying a new FW and then a Reset tar as it locked up at boot after FW update. But it all working now.

I only need to read up how to get rid of the "Line of shame" from scanned jobs.

But I am SUPER great full for this forum to get this fixed. There are some champs here that have help me with some files i never would have manage to get my hands on :)

"EDIT"
Manage to change the date and timezone in the service menu and now the scanner is operational. And as it was a rebranded as Develop, i change the SW 10 to 02 because the print driver from both Develop and KM did not manage to get all the option from the printer. So after the SW change and using KM driver it all working now.

[jwai]

Bad luck!
Yesterday i checked one normal operation c224e, and updated firmware to latest special version.
After that, TPM message displayed!
I took the reset tool process 3 times, loaded again that firmware, recovered data. Finally i turned on it however TPM message still appeared. Hell...

[jwai]

on hand i have one ssd that removed from another machine with same model, can i prefer try it?

[REGSIS]

I only need to read up how to get rid of the "Line of shame" from scanned jobs.


Do the installation procedure (just as with brand new machine).

[ltdiniz]

Azar!
Ontem eu verifiquei uma operação normal c224e e atualizei o firmware para a versão especial mais recente.
Depois disso, a mensagem TPM é exibida!
Eu levei o processo da ferramenta de redefinição 3 vezes, carreguei novamente esse firmware, recuperei os dados. Finalmente, liguei-o, mas a mensagem TPM ainda aparecia. Inferno...


Hi!
But TPM Prevention Firmware and GHV-M1 to avoid future defects after battery replacement, but strange that in your case it happened after updating a current FW SPECIAL that is not recommended, if not for the corresponding specific error in the sheet configuration attached to the file.
But you can go back to the version that was on the device before you updated the Firmware to try to fix the TPM error.
But it's hard to get this FW.
Good luck!!!

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[jwai]

Hi!
But TPM Prevention Firmware and GHV-M1 to avoid future defects after battery replacement, but strange that in your case it happened after updating a current FW SPECIAL that is not recommended, if not for the corresponding specific error in the sheet configuration attached to the file.
But you can go back to the version that was on the device before you updated the Firmware to try to fix the TPM error.
But it's hard to get this FW.
Good luck!!!

it means, reset tools x 3 times and load the previous mass production firmware?
i remember the original version is very old, i upgraded it with GDL-M1, then 3 times C-D390 and recovered data, TPM error displayed finally......OMG!!!

[ltdiniz]

significa redefinir as ferramentas x 3 vezes e carregar o firmware de produção em massa anterior?
Lembro-me que a versão original é muito antiga, atualizei com GDL-M1, depois 3 vezes C-D390 e recuperei os dados, erro de TPM exibido finalmente......OMG!!!


I think you need to Downgrade FW from a base after resetting the tool x 3 times and loading firmware A5C10Y0-F000-G20-M1.
To attempt to Recover the Equipment and get rid of the TPM error ok.
OBS: But the ideal is to go back to the FW version that was before you made the current GDL-M1, but you can try the G20-M1.
Since you don't have GHV-M1 prevention FW but I wish you a
Good luck!

[jwai]

i found have G20-K8 firmware, it can be?

[ltdiniz]

i found have G20-K8 firmware, it can be?Ok you can test with this FW sent in your MP.

Enviado de meu Redmi Note 8 Pro usando o Tapatalk

[jwai]

Ok you can test with this FW sent in your MP.

Enviado de meu Redmi Note 8 Pro usando o Tapatalk

yup, let's get a test.

[jwai]

I think you need to Downgrade FW from a base after resetting the tool x 3 times and loading firmware A5C10Y0-F000-G20-M1.
To attempt to Recover the Equipment and get rid of the TPM error ok.
OBS: But the ideal is to go back to the FW version that was before you made the current GDL-M1, but you can try the G20-M1.
Since you don't have GHV-M1 prevention FW but I wish you a
Good luck!

thank you very much for your support.
only i loaded back initial firmware, fixed it,
any special and mass production firmware cannot, maybe reason on MFPB?