KM Jam Code 3140 - HELP HELP HELP

[reckless]

This is happening non stop when trying to print a sheet on C6100:
53006

[Albonline]

What trouble shooting steps have you taken? different drawer? paper weight?

[reckless]

Yes and yes. Nothing changes

[reckless]

Ok it looks like machine was not 100% level properly. We found that the wheels were broken. Can anyone help me figure out the part number to these wheels? We can't find it.

5306253063

[Toxic]

It should be this if you need rear wheels but i think machine have this 2 "legs" (16) and it is supposed to stand on them rather on the wheels.
A0G6105100 Castor
53065

[blackcat4866]

If it was leveled correctly on installation, most or all of the wheels won't be touching the ground. They'll be up on levelers. It takes a good 2 hours to get the entire setup properly leveled before continuing with the setup. =^..^=

[reckless]

Two wheels in front touch and then two legs in the back. The two legs in the back are getting bent. Thats why I am confused.

[reckless]

We spent hours today and made 100% sure its perfectly leveled BUT still paper jam doesn't go away. See below pics:
53113
53114

The paper isn't stuck. It falls right out when drawer is opened.

[Old_Tech]

The J3140 is not a physical jam. It is During operation: During the printing, the main keeps operating without creating images or patches for a specified period. More than likely it needs the firmware updated.

[reckless]

The J3140 is not a physical jam. It is During operation: During the printing, the main keeps operating without creating images or patches for a specified period. More than likely it needs the firmware updated.

THANK YOU!!!!;)

How do I get the firmware?

[reckless]

I got version G00-60 version 60. It looks like an upgrade from 50. I have to check but my feeling is I have original 2018 firmware which might be before version 50. Do I need to upgrade to version 50 before going to 60?
53129

[Old_Tech]

You can jump to a newer version without processing from one current level to another. The other thing I would do is make sure the sensors that look at the intermediate transfer belt are clean and the shutter that covers them opens/closes smoothly.

[zayonc]

This is happening non stop when trying to print a sheet on C6100:
53006

WTF? Where are the rest of the sections? RU and FS.

[reckless]

RU-518 with exit tray is attached. We left the perfect binder off while we releveled it. Room is a bit tight and allowed for easier access with it out of the way. Once it prints a few sheets we are adding it back in.

[zayonc]

RU-518 with exit tray is attached. We left the perfect binder off while we releveled it. Room is a bit tight and allowed for easier access with it out of the way. Once it prints a few sheets we are adding it back in.

Try to connect them