Milner Technology Service
08-23-2022, 05:47 PM
We are looking for trained technicians in the Sarasota and Ft Myers FL locations
We have postings for Tech I and Tech III positions.
Great benefits and company car provided.
If you are interesting please apply on any of the major job posting sites.
JOB DESCRIPTION
Job Title: Technician I and III
BASIC FUNCTION
Primary Responsibility: The Technician is responsible of performing installation, maintenance, trouble shooting and repair of assigned equipment in assigned territory under supervision and with assistance as needed.
WORK PERFORMED
ADA DUTY % TIME
E
Maintain assigned territory without customer complaints within response time set up by company.
Follow total equipment checkout procedures on every call.
Implement proper usage of parts, tools, test equipment and storage procedures.
Repair equipment without recalls or delay. Maintain schedule. Avoid unnecessary trips or extra calls.
Encourage purchase of maintenance contracts and accessories; pursue sales leads and support contests.
60%
E
Participate in training and self-study programs to gain and maintain appropriate product knowledge.
10%
E
Complete equipment installations according to schedule. Train customers in all operations of assigned equipment when scheduled.
5%
E
Communicate with customers, dispatch personnel, and service manager to resolve problems in an expedient manner.
10%
E
Complete required paperwork in an accurate and timely manner.
5%
E
Ensure accurate billing for contracts and/or services rendered. Maintain current account status through collection efforts, collect meters, recon equipment, pick up checks and purchase orders, etc.
5%
NE
Perform other duties as required.
5%
EDUCATION REQUIREMENTS
Associates degree in electronics or equivalent military training.
A+ certification or equivalent.
Demonstrated skill in troubleshooting and repair of assigned equipment.
EXPERIENCE REQUIREMENTS
Ability to work on the office copier and printers in customer facilities and in the shop.
Ability to work independently
Experience in servicing and maintaining copiers and printers
Ricoh, Konica Minolta and Lexmark experience
Specialty printing system experience a plus
Additional skills required:
High level of mechanical systems and troubleshooting
Excellent verbal and written communication skills.
Excellent customer service skills
Ability to diagnose and troubleshoot methodically and efficiently.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT
Work in areas which require attention to detail in a varied environment.
General office environment. May spend long hours sitting or standing.
Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
Frequent walking, standing, stooping, crouching.
Requires finger dexterity.
Some exposure to chemicals and risk of electric shock.
Frequent local driving to customer sites with varied office, factory distribution, retail, etc., environments.
We have postings for Tech I and Tech III positions.
Great benefits and company car provided.
If you are interesting please apply on any of the major job posting sites.
JOB DESCRIPTION
Job Title: Technician I and III
BASIC FUNCTION
Primary Responsibility: The Technician is responsible of performing installation, maintenance, trouble shooting and repair of assigned equipment in assigned territory under supervision and with assistance as needed.
WORK PERFORMED
ADA DUTY % TIME
E
Maintain assigned territory without customer complaints within response time set up by company.
Follow total equipment checkout procedures on every call.
Implement proper usage of parts, tools, test equipment and storage procedures.
Repair equipment without recalls or delay. Maintain schedule. Avoid unnecessary trips or extra calls.
Encourage purchase of maintenance contracts and accessories; pursue sales leads and support contests.
60%
E
Participate in training and self-study programs to gain and maintain appropriate product knowledge.
10%
E
Complete equipment installations according to schedule. Train customers in all operations of assigned equipment when scheduled.
5%
E
Communicate with customers, dispatch personnel, and service manager to resolve problems in an expedient manner.
10%
E
Complete required paperwork in an accurate and timely manner.
5%
E
Ensure accurate billing for contracts and/or services rendered. Maintain current account status through collection efforts, collect meters, recon equipment, pick up checks and purchase orders, etc.
5%
NE
Perform other duties as required.
5%
EDUCATION REQUIREMENTS
Associates degree in electronics or equivalent military training.
A+ certification or equivalent.
Demonstrated skill in troubleshooting and repair of assigned equipment.
EXPERIENCE REQUIREMENTS
Ability to work on the office copier and printers in customer facilities and in the shop.
Ability to work independently
Experience in servicing and maintaining copiers and printers
Ricoh, Konica Minolta and Lexmark experience
Specialty printing system experience a plus
Additional skills required:
High level of mechanical systems and troubleshooting
Excellent verbal and written communication skills.
Excellent customer service skills
Ability to diagnose and troubleshoot methodically and efficiently.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT
Work in areas which require attention to detail in a varied environment.
General office environment. May spend long hours sitting or standing.
Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
Frequent walking, standing, stooping, crouching.
Requires finger dexterity.
Some exposure to chemicals and risk of electric shock.
Frequent local driving to customer sites with varied office, factory distribution, retail, etc., environments.