Konica C258 settings problem

[ferro10]

Hello everybody
I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
1) I insert the key
2) I turn on the printer with the red button pressed
3) At the top right on the display the black dot appears
4) After about 30 seconds the printer starts in normal mode

Besides this these options in administration mode are not present
"When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
> [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
Cannot be executed.
▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
Requires to Input A Password After Confirming with the Administrator "

The thing is definitely strange ... do you have any idea of how to solve? Thank you

I am attaching machines list

[copyman]

Hello everybody
I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
1) I insert the key
2) I turn on the printer with the red button pressed
3) At the top right on the display the black dot appears
4) After about 30 seconds the printer starts in normal mode

Besides this these options in administration mode are not present
"When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
> [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
Cannot be executed.
▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
Requires to Input A Password After Confirming with the Administrator "

The thing is definitely strange ... do you have any idea of how to solve? Thank you

I am attaching machines list

Are you leaving front door open when trying to update firmware? It has to stay open during F/W update

[ferro10]

Are you leaving front door open when trying to update firmware? It has to stay open during F/W update

The door during the update was open

[femaster]

These are the typical problems to look for:



The USB memory is formatted in FAT32 format.
Use a memory device with no more than 32 GB of capacity.
Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002)
Verify correct models firmware is being used.
USB memory plugged into USB port on side of control panel.
Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine.

[ferro10]

These are the typical problems to look for:



The USB memory is formatted in FAT32 format.
Use a memory device with no more than 32 GB of capacity.
Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002)
Verify correct models firmware is being used.
USB memory plugged into USB port on side of control panel.
Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine.





The USB memory is formatted in FAT32 format. yes formatted FAT32
Use a memory device with no more than 32 GB of capacity. USB 4gb
Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002) yes in another C258 always by the same customer works perfectly
Verify correct models firmware is being used. Yes it's correct
USB memory plugged into USB port on side of control panel. yes
Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine. I have to check this point well but if I try to print something from the USB port it works.

[tsbservice]

Which FW versions do you have and with what file(FW) you're trying to update?

[ferro10]

Which FW versions do you have and with what file(FW) you're trying to update?


A7PU0Y0-F000-GXX-A8 SATA Recovery Tool for fix C-D011

The printer mounts the A7PU0Y0-0100-GC1-W4

[ltdiniz]

Hello friend!
Use this program to format your flash drive
https://we.tl/t-SfcfFCIIz4
Because I already caught the case of using the same flash drive in the equipment update sequence and on the 3rd or 4th machine of the error with the same FW and not loading the firmware at startup.
Do the formatting and then follow the tips above the members who will succeed.
Good luck!
CAUSE: Incorrect placement of the front USB cable and/or incorrect procedure to load the firmware.
SOLUTION: Check the placement of the “Front USB” cable

[avecosat]

you disconnected the hdd? and unset in service mode ?

[copier tech]

Hello everybody
I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
1) I insert the key
2) I turn on the printer with the red button pressed
3) At the top right on the display the black dot appears
4) After about 30 seconds the printer starts in normal mode

Besides this these options in administration mode are not present
"When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
> [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
Cannot be executed.
▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
Requires to Input A Password After Confirming with the Administrator "

The thing is definitely strange ... do you have any idea of how to solve? Thank you

I am attaching machines list

Have a read of this PDF.

54813

Try other drives I format mine in Windows never had any issues.

[ferro10]

you disconnected the hdd? and unset in service mode ?

yes

[ferro10]

Hello friend!
Use this program to format your flash drive
https://we.tl/t-SfcfFCIIz4
Because I already caught the case of using the same flash drive in the equipment update sequence and on the 3rd or 4th machine of the error with the same FW and not loading the firmware at startup.
Do the formatting and then follow the tips above the members who will succeed.
Good luck!
CAUSE: Incorrect placement of the front USB cable and/or incorrect procedure to load the firmware.
SOLUTION: Check the placement of the “Front USB” cable

thank you for your suggestion

I don't understand why the FW functions are missing in the security menu

[ferro10]

Have a read of this PDF.

54813

Try other drives I format mine in Windows never had any issues.

I tried 3 USB of different suppliers

[Gaffers01]

Have you tried updating using FTP (filezilla), whenever i've had issues with USB's I used this instead.

[ferro10]

Have you tried updating using FTP (filezilla), whenever i've had issues with USB's I used this instead.

Thank you for your suggestion

Can you tell me the procedure to activate the FTP update?

[Gaffers01]

Its fairly straightforward to do.

Let me know if you get stuck.

[ferro10]

Its fairly straightforward to do.

Let me know if you get stuck.

Ok thanks it's all quite simple

Just one question the mktar_A7PU.bat file where do I find it?

[Gaffers01]

Ok thanks it's all quite simple

Just one question the mktar_A7PU.bat file where do I find it?


Usually in the unzipped firmware file along with the FW00? and CW file.

[ferro10]

Usually in the unzipped firmware file along with the FW00? and CW file.

OK thank you

Today I go to the customer and check the front panel cable. If I don't solve, I proceed with the FTP update

[allan]

Take a couple for USB drives... Had it where it only worked after trying the 3 drive. Strange thing is the drives worked fine on other models but not on the 8 series. 8GB and bigger does work too.

[ferro10]

thank you all for the help

the problem was the front USB cable plugged into the wrong port.

[Oystercopy]

Great that you got it fixed.

For future reference, KM is now recommending that you NOT USE Windows to format your USB sticks. I've had LOTS of trouble updating F/W on that series machine, for no
apparent reason, but this software seems to fix it.

They recommend a different program, which (I assume) formats it in DOS mode.

Its called HPUSBDISK and I believe you can get it on KM's support site, or just google it.

OC